Jr. Systems Administrator​/Service Desk Technician

Jr. Systems Administrator/Service Desk Technician

Spathe Systems is a rapidly growing SOF‑led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partner locations in Virginia Beach and Coronado. As a small business with a tight‑knit family feel, Spathe empowers its employees to solve problems and make decisions. The Jr. Systems Administrator/Service Desk Technician is the primary point of contact for all customers.

This person will be responsible for initial troubleshooting, identification, and diagnosis of problems. This person will report issues and keep accurate documentation of processes and procedures. This position requires a professional demeanor and a helpful attitude at all times.

• Act as the point of contact to support service users and customers reporting issues, requesting information, access and other services.
• Provide instant messaging, electronic mail (Outlook), chat, and video teleconferencing support.
• Troubleshoot, identify, and diagnose issues and problems.
• Advise users on appropriate course of action.
• Escalate unresolved problems to higher‑level support technicians.
• Record and track issues from outset to conclusion via ticketing systems for metrics.
• Respond to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
• Support Thin Client technology and Virtual Desktop Infrastructure.
• Manage Directory Services/Domain Name Service (DNS).
• Provide basic knowledge of networking, software, hardware and protocols.
• Administer Active Directory.
• Manage Public Key Infrastructure (PKI)/Certificate Authority Services.
• Utilize Customer Relationship Management (CRM) systems.

• HS/GED and 6 years’ experience.
• Associates Degree and 4 years’ experience.
• Bachelor’s Degree and 2 years’ experience.
• ITSM IAT Level III Certification.
• Ability to develop new concepts and processes.
• Analyze root causes and resolve issues.
• Perform all tasks of Tier 1 and 2 technicians or specialists.
• Work individually, actively participate in integrated teams, and may lead a task, project or team. Able to take or ask for guidance from more senior technicians, specialists, and managers only when dealing with new, uncertain situations.

• TS/SCI

• Full Time

• One location - Fort Bragg, NC

• Up to 20% travel during the year.

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• 11 paid holidays per year

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