More jobs:
ServiceNow - Technical Consultant
Job in
Fayetteville, Cumberland County, North Carolina, 28305, USA
Listed on 2026-09-12
Listing for:
Compunnel, Inc.
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
The Senior Service Now Technical Consultant is responsible for leading and delivering complex Service Now implementations and solutions. The role requires strong technical expertise, strategic thinking, and the ability to drive digital transformation through the Service Now platform. The consultant will work across multiple Service Now modules, provide technical leadership, and support solution design, implementation, integration, and pre-sales activities.
Key Responsibilities- Must Have Active Clearance : TS/SCI (Top Secret / Sensitive Compartmented Information clearance), SCIF (Sensitive Compartmented Information clearance)
- Lead the design, development, and deployment of Service Now solutions across ITSM, ITOM, HRSD, CSM, and other applicable modules.
- Collaborate with stakeholders to gather requirements, define scope, and architect scalable Service Now solutions.
- Provide technical leadership and mentorship to consultants and developers.
- Customize and configure Service Now applications using established best practices while maintaining platform integrity.
- Integrate Service Now with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
- Conduct code reviews and performance tuning activities.
- Ensure solutions adhere to applicable security and compliance standards.
- Stay current with Service Now releases and recommend platform enhancements.
- Support pre-sales activities, including solutioning, demonstrations, and proposal development.
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- 5+ years of hands-on experience with Service Now platform development and administration.
- 2+ years of experience delivering successful Service Now implementations in enterprise environments.
- Strong understanding of Service Now architecture and data models.
- Experience with Agile methodologies and Dev Ops practices.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Active TS/SCI clearance with SCIF access capability is required.
- Junior: CSA, at least one CIS certification, and CAD.
- Intermediate: CSA, at least two CIS certifications, and CAD.
- Senior: CAS, at least three CIS certifications, and CAD.
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