Deputy Innovation & Technology Services Director POS

* Salary will be determined by applicants qualifying education and experience*

Cumberland County’s Innovation & Technology Services Department plays a critical role in keeping the organization connected, secure, and equipped to serve the community. The Deputy Innovation & Technology Services Director is a key member of the department’s leadership team, helping guide the County’s technology strategy while ensuring the delivery of reliable, responsive, and cost-effective services. Working closely with the Chief Innovation & Technology Services Director, this position helps assess the County’s evolving technology needs, establish priorities and guidelines, and shape the department’s goals and direction for the future.

This position provides leadership and direct supervision to the ITS Applications Manager, ITS Infrastructure Manager, ITS Client Support Manager, and ITS GIS Manager, creating an opportunity to lead a diverse team of technology professionals and influence solutions that have a meaningful impact across Cumberland County. The successful candidate will bring a strong combination of technical knowledge, strategic thinking, leadership, and a commitment to customer-focused public service.

If you are an innovative technology leader who enjoys solving complex challenges, developing people, collaborating across an organization, and helping shape the future of technology in local government, this is an opportunity to make a significant impact in Cumberland County.

• Provides leadership and supervision to the ITS Applications, Infrastructure, Client Support, and GIS Managers, including establishing performance expectations, providing technical direction, training, and addressing personnel matters.
• Directs departmental operations by adjusting schedules, workflows, procedures, and resources to ensure efficient operations and appropriate service levels.
• Develops, maintains, and implements the ITS strategic plan, ensuring alignment with the County’s business initiatives and organizational goals.
• Leads short- and long-range technology planning for network expansion, systems integration, application development and support, GIS, and other emerging technologies.
• Coordinates technology planning and implementation across multi-vendor, multi-system, and multi-network environments.
• Evaluates hardware, software, network systems, and other technology solutions to support current and future County needs.
• Develops and maintains best practices, standards, guidelines, and procedures for technology operations and the management of hardware and software assets.
• Advises the Chief Innovation & Technology Services Director on departmental goals, operational direction, staffing, problem resolution, succession planning, and other technology-related matters.
• Consults with County departments to identify current and future technology requirements and develops recommendations regarding solutions, priorities, and associated costs.
• Develops and prioritizes departmental technology budget requirements for hardware, software, and related resources, and participates in the annual budget development process.

Graduation from an accredited four-year college or university with a degree in Information Technology, Computer Science, Management Information Systems or related field and five (5) years of progressively responsible experience leading an IT Department; or an equivalent combination of education and experience.

Master’s degree in information technology, Computer Science, Management Information Systems or related field. Project Management Professional (PMP) and IT Infrastructure Library (ITIL) certification preferred.

• Knowledge of Cumberland County methods, procedures, and policies applicable to the essential…