Technical Support Engineer

The Opportunity:

As a Technical Support Engineer, you will help maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. These simulators are in different locations throughout the country, and we are the client's engineering team responsible for managing the network, maintaining an Authority to Operate (ATO), improving system design and architecture, Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software releases and deployment, new features, and innovation.

You will be the first line of technical support for our nation's most elite warfighters, working within a technically versatile team of engineers, technicians, and operational experts. During training events, you'll provide Tier 1-2 troubleshooting across hardware, software, and network issues on local air and ground simulation systems and multiple outstation systems. That means diagnosing problems quickly, restoring systems to keep training on track, and escalating complex issues to the software and systems engineering teams with clear documentation.

You'll perform day-to-day operational checks and preventative maintenance to catch problems before they affect training, support operations in a live, virtual, and constructive (LVC) environment, and track recurring deficiencies so the team can fix root causes. You'll also help keep geographically separated systems updated and compliant with current training requirements, and you'll build and install new simulators and networks.

This job requires an effective troubleshooter who stays calm under pressure, is flexible with day-to-day tasks, and can provide onsite support during operations. You will have a lot of growth opportunities within the program and areas for innovation on simulation systems.

Join us. The world can’t wait.

You Have:

Experience working on complex networked distributed systems

Experience supporting and collaborating with DoD operational personnel

Ability to create technical documentation

Ability to troubleshoot and resolve issues with basic network and operating systems

Ability to travel up to 25% of the timeTS/SCI clearance HS diploma or GED Security+ Certification Nice If You Have:

Experience supporting distributed mission operations training

Experience with programming or scripting languages

Knowledge of Image Generator VRSG and Constructive Force Generator (CGF) programs such as MACE Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific…