Seasonal Digital Lead

PS Cross Creek Mall
Fayetteville, NC 28303, USA

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About the Job

supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient and productive digital fulfillment during the holiday season. This role is dedicated to Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. The Seasonal Digital Lead inspires and motivates associates by exhibiting core value behaviors, providing direction and coaching, and holding self and others accountable to digital fulfillment standards and procedures.

This is a hands on role that actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively to support holiday demand.

• Displays a customer-focused mindset and ensures associates assigned to digital fulfillment deliver an accurate, timely and positive customer experience.
• Takes ownership of daily SFS execution during assigned shifts, actively picking, packing and shipping orders to meet fulfillment expectations.
• Prioritizes and delegates digital fulfillment tasks based on order age, service deadlines and incoming demand.
• Holds self and associates assigned to digital fulfillment accountable for order accuracy, productivity and timely completion of assigned tasks.
• Coaches associates and provides feedback on fulfillment processes, technology, packaging standards and performance.
• Inspires and motivates others by consistently exhibiting core value behaviors and recognizing strong fulfillment performance.
• Provides clear direction to ensure associates understand digital fulfillment priorities, company directives and standards.
• Monitors order queues, backlog and fulfillment progress; adjusts workflow and escalates risks to store leadership.
• Works scheduled SFS hours and partners with store leadership to align fulfillment coverage with demand, identify gaps and use assigned hours effectively.
• Supports BOPIS and Same Day Delivery by ensuring orders are ready within required timelines and handoffs follow company procedures.
• Resolves routine fulfillment issues within company guidelines and escalates inventory discrepancies, technology barriers and customer concerns as appropriate.
• Drives efficiency in picking, packing and shipping while maintaining product integrity and order accuracy.
• Maintains clean, organized and safe fulfillment and order staging areas; monitors packing supplies and communicates replenishment needs.
• Communicates completed work, remaining orders and follow-up needs to store leadership and the next fulfillment shift.

• Strong organization and time management skills, with the ability to prioritize competing demands in a fast-paced environment.
• Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
• Ability to work independently, solve routine fulfillment issues, and recognize when to involve store leadership.
• Strong verbal and written communication skills, basic math proficiency, and comfort using computers and digital fulfillment tools.
• Knowledge of store product and a passion for brands, fashion, and the customer experience.
• Previous retail, fulfillment, or team leadership experience preferred.

This is a seasonal, part-time position. Ability to work a range of 20-30 hours per week is required, based on business needs. The Seasonal Digital Lead must be available to work November 22 through December 24, 2026, to support holiday demand, including weekends, nights, and peak holiday periods. This position may require a total of 1–3 overnight and/or early morning shifts during the November 22–December 24 period.

Schedules will be determined by store leadership based on…