Util Field SVC Tech

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SUMMARY OF RESPONSIBILITIES: This class is responsible for performing customer field services for the Metering Services Department of the Public Works Commission. Responsibilities include responding to customer inquiries and complaints; completing field activities in a Work Management System according to service locations to optimize efficiency; checking/inspecting water and electric meters; determining/analyzing meter voltages; resolving/reporting emergency electric and water situations; logging/distributing work orders;

replacing/installing/removing meters for electric/water services; delivering/explaining service agreements/notices/meter readings to customers; utilizing handheld device to determine functionality of AMI meters; analyzing functionality of meter to determine meter change requirement; preparing/maintaining records/reports within Excel; identifying and locating problems and determining appropriate remediation methods; using laptop to access GIS drawings; reporting incidents of meter tampering for further review/investigation; investigate and possibly repair water leaks within PWC domain;

investigate some meter alerts; working meter change-out programs; daily truck inspections; maintaining/requesting servicing of vehicles; driving operating vehicles in performing work assignments/ responsibilities; maintaining inventory of tools/equipment/materials/supplies on the truck; rechecking meters challenged by customers/skipped accounts/priority readings; locating meters with metal detector; checking meters involving high readings, high/low water pressure; working meter change-out programs; working with /troubleshooting/resolving problems with automated meter reading units;

utilizing Mobile Data Terminals (MDT’s); extended hours and on-call availability are required. Operates under the direct supervision of the Utility Field Service/Loss Control Supervisor, in accordance with established policies and procedures. Performs related work as required.

EQUIPMENT OPERATED: MDT, company vehicle, cellphone, hand tools, voltage meter, AMI programming device, water pump and other equipment, as required.

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES: Good knowledge of safety rules, regulations, procedures; working knowledge of street layout/meter locations in the service areas; working knowledge of the Commission’s policies regarding utilities/field services/procedures/processes; skill in the use/maintenance of tools/equipment and supplies used in field services work; skill in installing/removing/replacing and programming AMI meters; ability to analyze meter voltages; ability to determine if meters are operational;

ability to work independently within schedule & to cover assigned route; ability to assess/resolve/report emergency metering situations; skill in detecting meter tampering/utility consumption irregularities; working knowledge of meter reading/services; knowledge of the functional operation of meters; , ability to complete field activities with a greater than 99.5% accuracy; skill in the use of meter equipment; skill in operating computerized system support the hand held terminals;

ability to read/record meter readings accurately/report related conditions; good knowledge of meter reading/services of how meters are installed; ability to handle problems/situations with customers/employees with tact and courtesy; ability to use sound judgment/recommendations in making decisions; ; ability prepare/maintain/retain records;
Basic Microsoft Office skills; ability to use GIS for location of meters; ability to communicate effectively orally and in writing; ability to develop/maintain courteous effective working relationship with the public and all level of employees.

MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma.

SPECIAL REQUIREMENTS: Functional Employment Test (FET) required. Must possess/maintain a valid North Carolina Driver’s License.

PHYSICAL REQUIREMENTS: Must be able to perform the essential functions of the position.

SAFETY HAZARDS: Electric current, inclement weather, insects, and loose animals.

PROTECTIVE EQUIPMENT: As required in the Public Works Commission’s Safety Manual.

EMPLOYER’S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.

GRADE 303 $ 18.75-$24.74 /HOUR

• Seniority level Entry level
• Employment type Full-time
• Job function Engineering and Information Technology
• Industries Utilities

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