Support Specialist - Rehabilitation

Job Title

Make an impact by joining Service Source, a champion for people with disabilities. Explore new opportunities! Service Source is an organization of talented people who drive innovation, embrace change, and strengthen communities.

This position is primarily responsible for the effective development of the participant workforce by providing direct job coaching, training in all areas of food service operations and grounds maintenance, and ongoing rehabilitation support. The overall goal is to maximize disability employment, job retention, raise outplacement potential, and increase successful outcomes for program participant employees working on Ability One Contracts in NC.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provide customized job coaching/systematic intensive training to direct labor Ability One participants to ensure successful employment through skill development in the following domains: food services skills, jog readiness, soft skill, & customer service.
• Provide ongoing support utilizing task analysis, visual aids, & check in with operation staff to ensure successful work placements within the dining facility. Assists with requests for reasonable accommodations and ensures accommodations are
• Meet weekly with operations staff to provide ongoing employment support, discuss interventions and/or accommodations needed to make employees successful performing their respective tasks, and to provide operations staff with placing employees in areas where they will be successful performing task in the facility monthly staffing. As needed, advises management and rehabilitation team on training progress, needs/concerns, and issues of Ability One participants at participant sites.
• Assist employees with obtaining required disability documentation for employment at Ability One sites; coordinates the timely and accurate completion of documentation each month; audits files for revisions and compliance; and supports peer reviews of documentation files.
• Provide outreach/marketing/recruitment for Abilty One employment in the local communities by contacting Vocational Rehabilitation, Schools, Community Rehab Facilities, & Behavioral Health Care Companies.

• Communicate in writing, via phone/email, as well as collaborate in person with local VR (Vocational Rehabilitation) offices, mental health providers, schools, & other community rehabilitation providers in the area in order to recruit personnel for Ability One worksites.
• Provide rehabilitation support to operations by meeting with them weekly to review workflow, training protocol with direct labor positions.
• Develop relationships with transportation providers in the area & assist direct labor employees with community resources when needed.
• Attend new employee orientation to facilitate the understanding of company policy and standards to new program participants.
• Understand & utilize SETWORKS electronic system as required.
• Assist with conducting satisfaction surveys with employees, stakeholders, & families to gain feedback about their needs and support provided to them.
• Ensure yearly training is completed by program participants.
• Attend required Service Source, VR, Association of Persons in Supported Employment trainings, & other related conferences/training.
• Oversee Human Rights Committee Meetings by assisting with minutes, review of incident/accidents by generating quarterly reports utilizing software system, & annual summary of trend/patterns for the NC Regional programs.
• Perform other responsibilities as assigned.