Emergency Services Dispatcher

5-step program:
Starting: $68,789, Step #1: $73,710, Step #2: $78,630, Step #3: $83,551, Step #4: $88,472, Step #5: $93,392

4 - 10 hour shifts

Under general supervision, receives emergency calls, takes necessary information and dispatches proper emergency personnel. Performs a variety of moderately complex data entry and clerical forthe Federal Heights Police Department.

ESSENTIAL FUNCTIONS: The following duties are not intended to serve as a comprehensive list of all duties performed by position.

Shown are duties intended toprovide a representative summary of the major duties and responsibilities.

Position will be required to perform additional duties as assigned.

• Operate CAD system and printer.
• Operate CCIC/NCIC and E911 systems.
• Effectively communicate with Police Department, Fire Department,Department of Public Works, and other agencies.
• Answer emergency and non-emergency telephone lines.
• Dispatch emergency and non-emergency units to calls.
• Communicate over multiple channels with other law enforcement agencies.
• Relay law enforcement information to other law enforcement agencies.
• Disseminate critical information to units.
• Record information on Computer Aided Dispatch (CAD) system forunits.
• Record information on Police and Fire Department logs.
• Enter and query data from CCIC/NCIC systems.
• Make entries, cancellations and modifications in CCIC/NCIC computer.
• Monitor alarm board for intruder and fire alarms.
• Operate TTY to communicate with hearing impaired citizens.
• Monitor camera screens for unusual activity.
• Provide Bonding services for the City and County.
• Provide information to utility, City maintenance crew and call-outas needed.
• Ability to work shifts and holidays as needed.
• Perform other duties as assigned.

• High School Diploma or GED required

• One year (1) of experience as a Dispatcher, Communication Specialist, Customer Service or similar position in a communication or dispatch center preferred
• Ability to maintain confidentiality
• Ability to perform multiple tasks simultaneously
• Ability to follow oral and written instructions
• Ability to accurately relay facts and details
• Ability to interact with co-workers, general public and other personnel in a respectful and professional manner
• Ability to remain calm and gather information in emergency situations
• Ability to maintain control over situations
• Ability to speak clearly and concisely
• Ability to coordinate non-emergency services upon request
• Ability to prioritize, pay attention to detail and maintain strong organizational skills in a busy environment
• Knowledge of basic computer functions

ADDITIONAL REQUIREMENTS:

• Keyboard speed at 35 wpm.
• 24/7
  - Shift Work, including nights, holidays and weekends
• Maybe recalled to duty at any time as required.
• Dispatcher must be able to transfer callers to other agencies as needed, able to transfer callers to voicemails or other phones throughout the city as needed, able todirect a caller to Interpretation services, when a translator is needed, callin additional man power as needed for Dispatch, Fire Department and Police Department.
• Dispatcher must be able to call out Victim Services, on call Detectives, Public Works,Fleet Maintenance and arson investigators as needed.

• Physical activities include sitting for long periods oftime, occasional standing, walking, twisting upper body; hearing, coordination,speaking, vision and manual dexterity.
• Employees are required to work in a frequently stressful and emotionally challenging environment.

The City of Federal Heights provides the following benefits to employees: 11 holidays, vacation accruals for full-time employees are based on years of service from  hours per month.…