Client Relationship Manager

Client Relationship Manager – Fusion Tek

Fusion Tek is a Managed Service Provider established in 2007 with offices in Kirkland, WA;
Federal Way, WA;
Washington, DC; and Tampa, FL. We specialize in IT infrastructure management for small‑to‑mid‑sized businesses. The firm values teamwork, growth mindset, integrity, and ownership.

$85,000.00/yr – $/yr

• Teamwork:
  We achieve our goals collaboratively
• Growth Mindset:
  We focus on continuous improvement for our team members and clients
• Integrity:
  We operate with transparency and prioritize our clients’ needs
• Ownership:
  We take responsibility for our work and ensure commitments are fulfilled

• Serve as the go‑to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery
• Build and maintain long‑term relationships that foster loyalty and encourage contract renewals
• Collaborate with sales and leadership to uncover growth opportunities and expand client accounts
• Monitor account health, proactively addressing risks and resolving recurring issues
• Act as the voice of the client, sharing feedback with internal teams to improve service quality

• Participating in weekly L10 team meetings
• Assessing the status of at‑risk clients and developing action plans
• Reviewing case studies and collaborating with teams to implement solutions
• Updating client documentation and account records
• Coordinating with Project Managers on ongoing initiatives
• Conducting onsite or virtual client visits
• Identifying and resolving client issues quickly and effectively
• Sharing client feedback with internal teams to enhance service quality

• Bachelor’s degree (B.A.) from an accredited institution or equivalent experience in a related field, plus 5+ years of experience in the financial services sector

• Proficient in Microsoft Office Suite, PowerPoint, and Excel
• Familiarity with cloud technologies, particularly Microsoft Azure
• Understanding of network infrastructure and server technology
• Knowledge of current and emerging technology trends

• Prior experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) role
• Ability to engage with stakeholders at all organizational levels, including C‑suite executives

• 💰 Competitive salary: $85,000 – $100,000 per year
• 🎯 Quarterly bonus eligibility to reward performance
• 🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
• 📈 401(k) plan with 4% company matching and immediate vesting
• 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
• 📚 Educational reimbursement for certification tests and access to company‑supplied training resources
• 🤝 Team culture:
  Fun events and opportunities to connect with colleagues

This role is primarily remote, with occasional travel for client meetings or events. Candidates must be located in the greater Seattle area and have reliable high‑speed internet access.