Customer Success Coordinator​/Route​/Dispatch

Customer Success Coordinator / Route / Dispatch

Federal Way, WA | Full-Time (Mon–Fri) | $50k–$63k Base + Bonuses

Join the Winning Team at Fikes as a CSC Route Dispatcher! Grow, support, and succeed while ensuring efficient daily field operations and delivering an exceptional customer experience.

• Serve as the primary point of contact for customers via phone, email, and internal systems.
• Schedule, confirm, and adjust service appointments to meet customer needs.
• Proactively communicate service updates, delays, or changes.
• Resolve customer concerns with professionalism and a solutions‑oriented approach.
• Maintain accurate customer records and service notes.

• Create, optimize, and manage daily technician routes for efficiency and timeliness.
• Dispatch technicians and monitor progress throughout the day.
• Respond to schedule changes, emergencies, or route disruptions in real time.
• Coordinate closely with field staff to ensure clear communication and accountability.
• Support service completion tracking and follow‑up.

• Maintain accurate scheduling, routing, and service data in company systems.
• Assist with workload balancing and capacity planning.
• Support billing, reporting, or service documentation as needed.
• Follow established procedures while identifying opportunities for improvement.

• High school diploma or equivalent.
• 2+ years of experience in customer service, scheduling, dispatch, or coordination roles.
• Strong verbal and written communication skills.
• Proficiency with scheduling software, CRM systems, and Microsoft Office (or similar tools).
• Excellent organizational skills with the ability to multitask and prioritize.
• Ability to remain calm and effective in a fast‑paced, time‑sensitive environment.

• Experience in field service, pest control, HVAC, or route‑based service industries.
• Dispatch or logistics experience.
• Familiarity with route optimization or scheduling software.
• Customer success or account coordination experience.

• Customer‑first mindset.
• Strong problem‑solving and decision‑making skills.
• Attention to detail and accuracy.
• Adaptability and resilience.
• Team‑oriented with a collaborative approach.

• Competitive pay based on experience.
• Comprehensive benefits package (health, dental, vision, etc.).
• Paid time off and holidays.
• Opportunities for growth and professional development.
• Supportive team environment with a focus on service excellence.