Behavioral Health Customer Service Representative

Behavioral Health Customer Service Representative

Join to apply for the Behavioral Health Customer Service Representative role at Valley Cities Behavioral Health Care
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Location:

Federal Way Administration, WA, 98003.

Job Summary:

We are seeking a dedicated Behavioral Health Customer Service Representative to join our team on a part-time basis (.50 FTE) in Auburn, WA. The ideal candidate will have experience in customer service and a strong understanding of behavioral health services.

• Provide exceptional customer service to clients seeking behavioral health services.
• Answer incoming calls and respond to inquiries in a timely and professional manner.
• Schedule appointments and coordinate services for clients.
• Assist clients with completing necessary paperwork and forms.
• Maintain accurate and up-to-date client records.
• Collaborate with clinical staff to ensure clients receive appropriate care.

• Previous experience in customer service, preferably in a healthcare setting.
• Knowledge of behavioral health services and terminology.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and electronic health record systems.
• Pass required background checks.

Work is performed inside and outside in varying temperatures. Employees may be required to push or lift up to 25 pounds and perform tasks that require upper and lower body strength. Employees may be exposed to office supply odors or vapors. Employees are mostly sitting; they also stand, walk, type, bend, write, read, interpret and explain complex issues and speak on the telephone.

We offer a competitive salary and generous benefit package including medical, dental, vision, disability, retirement, paid time off, and 11 paid holidays.

Employers participate in E-Verify and will provide required documentation.

We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce. Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.