Customer Success Coordinator

Join the Winning Team at Fikes as a Client Success Coordinator! Federal Way, WA | Full-Time (Mon–Fri) | $50k–$63k Base + Bonuses

At Fikes, we don’t just offer jobs—we build meaningful careers. Join a stable, growth-oriented company where teamwork drives results, customer care comes first, and your contributions truly make a difference. As a Client Success Coordinator, you’ll play a key role in supporting our customers, coordinating services, and ensuring operations run smoothly behind the scenes.

• Consistent
  
  Schedule:
  
  Monday–Friday, daytime hours
• Competitive Pay: $50k–$63k base + performance bonuses
• Strong Benefits:
  Health, 401(k) match up to 4%, paid vacation & holidays
• Professional Development:
  Ongoing training and opportunities to grow
• Reliable Industry: Essential, recession-proof services you can count on

• Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication and timely resolution of questions.
• Ensure Service Excellence and Delivery: Oversee high-quality service delivery, coordinate with dispatch and internal teams, proactively address service disruptions, and enhance overall client satisfaction.
• Drive Account Health and Retention: Monitor account performance, support retention efforts, identify and address risks to strengthen long‑term partnerships.
• Customer Service, Dispatch, and Team Support: Provide high-volume customer service, assist with dispatch coordination, and support Fikes teams to ensure accurate, professional delivery.
• Communication and Responsiveness Excellence: Act as a reliable liaison between customers and internal teams, ensuring inquiries are handled efficiently and professionally.
• Account Administration & Continuous Improvement: Maintain accurate client records, track service activity, gather and analyze feedback, and recommend improvements to enhance service quality.

• Positive, self‑motivated attitude and strong sense of ownership
• Excellent organizational and multitasking skills
• Strong problem‑solving and communication abilities
• Ability to work effectively with customers and internal teams
• High school diploma or GED
• Valid driver’s license and clean driving record

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