Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – State Farm Agent Team Member

Full Time in Federal Way, WA, 98001

Position: Customer Service Representative

Location: Julia Johnson – State Farm Insurance Agency

Employment Type: Full-Time

Start Date: Immediate

Are you fluent in both English and Spanish? Do you have experience in customer service and want to start a career with endless growth opportunities? If so, Julia Johnson’s State Farm Insurance Agency is the place for you! This entry‑level position could be your first step toward a lifelong, highly rewarding career in the insurance and financial services industry.

• Competitive Compensation
  • Base compensation
  • Performance‑Based Incentives
    • Monthly individual performance bonus
    • Year‑end team performance bonus
    • Year‑end team trip
• Paid Time Off
  • Vacation time
  • 3 floating holidays (includes your birthday)
  • Paid holidays
• Health, dental, and vision coverage
• Group life insurance
• 401(k) and profit‑sharing plan
• Professional Development
  • Continuous trainings and coaching sessions with internal and external coaches
  • Mentorship by Julia – Career 15 yr State Farm Agent and small business owner with 30 years of experience in insurance and financial services
  • Opportunity to be promoted into a sales position and be developed and sponsored to participate in the State Farm Agent Aspirant program
• Small family feel
  • Supportive teamwork in a collaborative and positive environment where your contributions are valued
  • Team fun activities throughout the year: potlucks, birthday celebrations, bowling outings, holiday year‑end celebration and more

As a Bilingual Customer Service Representative, you’ll be the face of our agency, assisting English‑ and Spanish‑speaking clients with their insurance needs. This role isn’t just a job—it’s a career stepping stone that opens doors to a variety of opportunities in insurance and financial services. With the skills, licensing, and experience you’ll gain, you’ll have the potential to grow into higher‑level roles in sales, management, or even agency ownership.

• Client Support – Provide exceptional customer service via phone, email, text, and in person, ensuring every client feels valued and supported.
• Daily Service Requests – Handle common customer service tasks, such as
  • Processing payments
  • Assisting with policy questions or making basic changes (e.g., address updates, email changes)
  • Providing requested documentation (e.g., proof of insurance)
  • Answering questions about the status of claims
  • Coordinating with back‑office operations to resolve issues
  • Maintaining policies to ensure customer satisfaction and smooth day‑to‑day service
• Bilingual Communication – Use your Spanish and English fluency to assist clients effectively and accurately.
• Opportunity Identification – Recognize client needs and partner with the sales team to offer tailored solutions.
• Technology Proficiency – Confidently use office software, customer management systems, and other technologies to complete tasks efficiently.
• Team Collaboration – Work closely with the team to achieve agency goals and maintain a positive work environment.
• Licensing Requirement – Obtain a Washington State Property and Casualty Insurance license within 30 days of your start date. We’ll provide the resources and guidance to ensure your success.

• Fluency in both Spanish and English is essential.
• Customer Service Experience – A minimum of 1–2 years in customer service is required. Experience in an office setting is strongly preferred.
• Tech‑Savvy – Comfortable using office software, learning new systems, and leveraging technology to improve efficiency.
• Career‑Focused – Seeking more than a job; looking for a stepping stone to a rewarding career in a growing industry.
• Organized & Detail‑Oriented – Excel at managing multiple priorities, staying organized, and following through on tasks.
• Team Player – Collaborate well with others, bring a positive attitude, and are committed to team success.

Career Growth – This entry‑level position is a starting point for a profitable, lifelong career in the insurance and financial industries. We invest in your training and…