Revenue Lead, ROPS

Posting Date

This position assists the Supervisor and Manager by providing leadership and direction to assigned teammates on the ROPS Registration team. On top of these responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process development, training and special projects.

SUPERVISORY RESPONSIBILITIES: No

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

• Review, weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues

• Identify payer trends and or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt

• • Identify and interpret policies related to exceptions

  • Determine and apply appropriate business action in absence of policies or in cases of ambiguity

  • Escalate issues as needed; provide recommendations

• Act as resource for teammate's questions and assist with issues of focus and problematic payer issues

• Train new teammates

• Identify training opportunities to improve individual and team performance; perform one-on-one and group training as needed

• Recommend changes on Registration teams, tools, policies and procedures

• Ensure compliance with documented policies and procedures, including SOX narratives; conduct SOX control activities as needed

• Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement

• Ability to manage and lead multiple projects, meet deadlines, and adjust priorities appropriately in a high paced work environment. Support department initiatives.

• Stay abreast of changes to ESRD and Medicare Secondary Provider laws and changes

• Strong analytical skills, follow through; with the ability to seek underlying assumptions through probing, questioning, listening, and problem solving

• Ability to interact positively with all levels of the company

• Maintain confidentiality of all patient, teammate, and company information in accordance with HIPPA regulations and DaVita policies

• Know, understand, and follow DaVita teammate handbook, employment policies, safety and security policy and procedures

* Other duties and responsibilities as assigned including but not limited to:

• Consistent, regular and punctual attendance as scheduled

• Overtime may be required to ensure timely completion of tasks and required duties

• Attend team meetings, phone conferences, and training as needed

• Know, understand, and follow department or company procedures

• Embrace the DaVita culture by actively participating in village and neighborhood initiatives

• Demonstrate DaVita's core values in all aspects of your role

• Less than 5% travel required

MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

• High School diploma or equivalent required

• Two to four years' experience in internal DVA registration processes and revenue cycle management required

• Intermediate proficiency in MS Excel, Word, Outlook and Power Point

• Demonstrated strengths in teambuilding and leadership skills

• Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through

• Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization

• Proven ability to complete projects with tight deadlines and time constraints

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform Star Learning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and…