Federal Way Universal Representative - Weekdays - Accounts & Consumer Loans

About Qualstar: Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization. We are 70,000 strong members headquartered in Bothell, WA, with 130 employees. We proudly specialize in providing financial services to hardworking union members through their labor union association. We have a history of valuing staff at all levels, and staff satisfaction scores that prove it!

We are excited to welcome an enthusiastic Member Relationship Representative (MRR) to our Federal Way Branch team! In this role, you'll provide personalized financial guidance to members, open new accounts, take loan applications, and troubleshoot member needs. You'll play a key role in identifying the right financial solutions for our members and building relationships that improve their financial lives.

• Educate and guide members on financial products tailored to their needs.
• Open new accounts, process consumer loan applications, and assist with financial solutions.
• Conduct new member onboarding, ensuring they feel supported through regular follow-ups.
• Engage members in-person and by phone to provide exceptional service.
• Support branch operations, handle teller transactions, and address inquiries with accuracy and professionalism.
• Collaborate with team members and other departments to achieve shared goals.

You thrive on connecting with people, finding creative financial solutions, and contributing to a team. If you're confident in sales, excel in communication, and enjoy problem-solving, this could be the perfect fit for you!

• A Purpose-Driven Organization: Be part of a financially strong, not-for-profit team focused on giving back to members.
• Career Growth Opportunities: Advance at the pace you grow! With three levels of advancement, your progress depends on your skills-not someone else leaving.
• A Team That Rewards
  
  Collaboration:
  
  Our monthly incentive bonuses, averaging $300-$500, are designed to reward individual contributions that support the success of the entire team. Your efforts will be recognized, and you'll be compensated beyond your base pay for helping us achieve our shared goals.
• Comprehensive Benefits: Generous medical, dental, vision, and life insurance as well as paid federal holidays.
• Retirement Security: 401K contributions made on your behalf, plus matching options.
• Work-Life Balance: Set schedules with no Saturday work so you can enjoy stability and quality time outside of work.
• Paid Leave: Vacation and sick leave to support your well-being.
• Additional Perks: Employee loan discounts, free parking, a casual dress code (jeans and tennis shoes welcome), and we make sure your day-to-day experience is both comfortable and rewarding.

"The passion Qualstar staff show when helping members is why I keep coming back. My representative went above and beyond to help me with my car loan and provided solutions I didn't know were possible. You can tell they truly care about their members!"

If you're ready to join a team where you can make a difference and grow your skills,
apply today
! Tell us about yourself and how you can contribute to improving our members' financial lives.

Qualstar Credit Union is an Equal Opportunity Employer