Associate Director, Client Relationship

To develop and maintain relationships with an assigned portfolio of technology clients, with a particular focus on digital infrastructure, data centers and semiconductors. The role requires a strong understanding of sector business models, capital expenditure requirements and financing structures, including data center development, construction and operating financings. Working closely with Product Teams, Group Credit, Treasury and Global Markets, the role holder will originate and deliver suitable financing and advisory solutions, provide high-quality client service and support sustainable revenue growth.

Client and Market Analysis

• Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.

Client Relationship Management

• Visit and provide continuous support to clients in order to satisfy their daily transactional requirements, enquiries, and documentation needs.
• Follow-up with other sub-departments/ departments on credit/ facility requests to ensure clients’ requests are met on-time.
• Assist the coverage banker / team in making some basic calls to clients and following up with them on the services provided by FAB and any other requirements as directed by the Head of CMB or Executive Directors / Directors, in order to build capability of the CB sub-department.
• Review facility documents and follow‑up with clients to ensure that they submit renewed or missing documents on‑time.
• Convey potential client acquisitions to Head of CMB or Executive Directors / Directors while providing them with clients’ needs and the conducted due‑diligence in order to conduct credit assessments/ appraisals and pass them for approval.
• Works closely with the Client Service team to guarantee the highest quality of service to the clients in the portfolio.
• Achieve individual and team financial performance targets.
• Identify & develop cross selling opportunities and increase the cross‑sell ratio with key clients.
• Ensure Account Plans are prepared and maintained for all key clients.
• Ensure all clients’ files /documents are maintained.
• Ensure all credit reviews are submitted on time and agreed conditions are met.
• Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements.

Day‑to‑Day Activities

• Assist the Head of CMB or Executive Directors / Directors in the day‑to‑day administrative and transactional activities such as client calls, documentation follow up, updating pipeline, and any other activities in the unit/team to ensure continuity of work and the delivery of effective and high quality outputs.
• Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.

Credit Approval

• Collects credit request and documents from the clients in the portfolio and conduct initial analysis to check plausibility against preliminary rejection criteria and submit necessary documents to Group Credit in order to facilitate the credit analysis and approval process.
• Assists Group Credit in development of the CAs through provision of relevant client documents and inputs, and reviews it in the end, in order to ensure quality and completeness of all CAs before approval.
• Ensures the quality of the credit portfolio is maintained by assisting in reviewing proposals and identifying and assessing all risks inherent in credit exposures.

Internal Collaboration

• Develops a close working relationship with all departments including Product partners (Debt Markets, Global Transaction Services, Islamic Banking, Corporate Finance, and Treasury & Global Markets Group) in order to contribute to cross selling opportunities.

Policies, Systems,…