Member Services Representative

Member Services Representative

Provide superior customer service to Planet Fitness members, prospective members, and guests while ensuring a Judgement Free member experience.

$17.00/hr - $22.00/hr

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, our vision is to create an environment where greatness can be achieved by empowering all to improve. We strive to create a positive community for all, empower opportunities for success, respect everyone regardless of background or experience, and strive for excellence in all we do.

• Exhibit a positive and upbeat attitude.
• Passion for delivering a consistent and exceptional experience to members, guests, and fellow Planet Fitness team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Quick learner with the ability to apply what you have learned during online and hands‑on training.

• Greet members/guests as they enter and exit the club, assisting them with questions or concerns.
• Promote the Judgement Free Zone® by connecting with members on the floor and offering assistance.
• Resolve member concerns and elevate to the Club Manager when needed.
• Answer phones politely and assist callers with inquiries.
• Perform membership functions: sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly targets.
• Conduct prospective member calls and tours, assessing membership needs.
• Execute retail transactions with accuracy and pursue sales goals.
• Regularly clean and sanitize all exercise equipment and Recovery Zone amenities.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free per the cleaning schedule.
• Perform comprehensive walk of all club areas, quickly fixing safety/policy issues and addressing cleanliness concerns.
• Address maintenance and facility concerns such as broken equipment or leaks.
• Provide flexible scheduling options with full‑time or part‑time shifts.

• Communicates openly and effectively.
• Builds strong relationships.
• Nurtures learning & growth.
• Drives continuous improvement.
• Champions CORE values.

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club during shift.
• Continual in‑person or phone communication.
• Ability to lift up to 75 pounds.
• Occasional exposure to cleaning chemicals.
• Frequent cleaning and sanitizing of equipment and facilities.
• Movement requiring bending and twisting.

• Medical, Dental, and Vision Insurance*.
• Vacation/Sick Time/Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan – 3% Company Match.
• Term Life Insurance*.
• Healthcare and Dependent Care Flexible Spending Accounts*.
• Employee perks and discounts.
• Please note that certain benefits listed above are for full‑time employees only.

• Relevant skills.
• Years and depth of experience.
• Performance history.
• Market competitiveness.
• Geographic economic conditions, such as cost of living and local wage benchmarks.

Entry level

Full‑time