Assistant Store Manager; Store

Overview

Join to apply for the Full Time Assistant Store Manager (Store 6124) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what s possible.

Whether you re a hardcore gamer or just starting out, we ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Process guest purchases/return transactions using the Point‑of‑Sale (POS) system; handle changes, bag merchandise, provide receipts, and ensure top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations and training store associates.
• Observe associate performance, provide feedback, and address unsatisfactory performance as directed.
• Provide recognition and feedback to store associates; maintain records in HR systems in partnership with the Store Manager.
• Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure associates know policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
• Schedule store associates and manage staffing to ensure excellent guest service; supervise in the Store Manager s absence.
• Approve payroll and manage paid time off; verify time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure equipment is functioning.
• Fulfill Omni-Channel orders and ship daily.
• Protect company assets through inventory control and loss prevention; inspect packages and convey concerns to the Store Manager.
• Support achieving sales, profit, and shrink goals and complete required administrative duties.
• Perform inventory counts, restock merchandise, and organize stock to ensure representation and accessibility on the sales floor.
• Balance daily transactions; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies; conduct counts and report discrepancies to the Store/ District Manager.
• Process defectives/ recalls and stock pulls; ensure packaging and packing lists are correct.
• Maintain safety awareness; report injuries per guidelines.
• Assist in maintaining store records; help keep manuals up to date.
• Supervise Sales Associates and Retail Keyholders in the Store Manager s absence.
• Adhere to Game Stop policies and procedures and opening/closing procedures.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate  or bachelor  degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine and…