Service Technician II

Join to apply for the Service Technician II role at Prime Residential
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$29.15/hr

Job Type: Full-time

Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought‑after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Glen Park has 464 units and is located in Federal Way, WA.

Sunday through Thursday in addition to participation in an on‑call rotation (required).

$29.15 per hour.

As a Service Technician II, you will be the driving force behind the upkeep and maintenance of our community. You will complete resident and community maintenance requests promptly and prepare vacant apartments for occupancy. This role ensures the community’s cleanliness, aesthetic appeal, and functionality, meeting Prime’s standards of excellence. You play a crucial role in maintaining the community’s appearance and safety, and your work significantly impacts residents’ and prospects’ first impressions.

• Technically proficient in residential property maintenance with a hands‑on approach and high standards.
• Detail‑oriented problem solver with ownership of your work and good decision‑making skills.
• Proficient in customer service, staying calm and professional with residents.
• Punctual and determined professional eager to grow in property management.
• Team player who values customer service and strong relationships.

• Diagnose and perform routine maintenance on appliances, building exteriors, doors, locks, electrical systems, flooring, landscaping, HVAC (with proper certification), plumbing, pools, and safety equipment.
• Prepare and update reports, work orders, and trackers.
• Inspect and prepare vacated apartments for new residents, ensuring they meet market‑ready standards.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Maintain accurate records of preventative maintenance, service requests, and apartment readiness through our mobile facilities application.
• Respond to resident inquiries and service requests with professionalism and efficiency.
• Ensure the community is free of unsafe conditions and promptly address any issues.
• Be familiar with utility cut‑offs and property layout maps.
• Keep the community grounds clean and report any service needs.
• Maintain inventory of spare parts and materials, ensuring readiness for common repairs.

• 2+ years of related experience in residential property maintenance (painting, appliance repair, plumbing, HVAC, etc.).
• Valid driver’s license for operating community vehicles and/or golf carts.
• Able to participate in the shared, mandatory on‑call rotation.
• Multi‑family housing experience is preferred.
• HVAC certification is preferred.

• Generous benefits: comprehensive medical, dental, vision, and RX plans.
• PTO: standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day‑off, and 1 volunteer day‑off.
• Retirement: 401(k) match up to 4%.
• Tools provided:
  Service team members are provided with tool kits.
• Career growth:
  Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education:
  
  Tuition reimbursement for continuous learning.
• Employee housing discount: housing discount offered at Prime Residential properties.

JOIN OUR TEAM:
If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.

Privacy Notice:

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.

Prime is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and