Administrator​/Medical Secretary

Location:
Haven Health Surgery, Felixstowe
Hours: part time approx. 22hrs per week over 3 days (flexibility required)

Haven Health in Felixstowe is a thriving, patient-focused practice committed to delivering high-quality healthcare in a supportive and friendly environment. We are looking for an enthusiastic, organised, and adaptable Administrator / Medical Secretary to join our dedicated team and help us provide outstanding care to our patients.

As an Administrator / Medical Secretary, you will play a key role in supporting the smooth day-to-day running of the practice. Working as part of our established administrative team, you will provide comprehensive administrative and secretarial support to our GPs, Practice Manager, colleagues, and patients, helping to ensure an efficient and responsive service.

The successful candidate will possess excellent organisational and IT skills, strong attention to detail, and outstanding communication skills. The ability to work independently, manage a varied workload, and adapt to changing priorities is essential. Previous experience in a healthcare or GP practice setting is desirable, although full training will be provided for the right candidate in many of the aspects.

If you are a motivated team player who enjoys working in a busy environment and is committed to delivering excellent patient service, we would love to hear from you.

The successful candidate will be self motivated and willing to accept new tasks and challenges . Accuracy and attention to detail are essential qualities. To provide comprehensive administrative and secretarial support for the general practice and to act asfocal point for patients and staff when required.

Project a positive and friendly image to patients and other visitors either in person or via the telephone.

Haven Health is a high-achieving, forward-thinking practice that fosters a positive and inclusive workplace. We are a teaching and training practice, committed to professional development and continuous learning.

Our team includes:

Care Navigators, Prescription Clerks, Medical Secretary's, an administrative team as well as GP Partners and Salaried GPs, Nurse Practitioners, Practice Nurses, Health Care Assistants and a dedicated Medicines Management Team together with a Home Visiting Paramedic Team

What We Offer

A welcoming and supportive team environment

The option to join the NHS pension scheme

A host of high street discounts and salary sacrifice schemes

Free staff parking

We're within easy access of Ipswich being just 20mins minutes away by car

We are part of Suffolk Primary Care, a group of eight GP practices across Suffolk, offering extensive support and networking opportunities.

• Provide an efficient and accurate typing and word-processing service for GPs and other healthcare professionals, including the preparation of letters, reports, patient referrals, and other clinical documentation.
• Process referrals within Systm One, actioning tasks promptly, ensuring referral forms are completed correctly, and submitting referrals via NHS e-Referral Service (e-RS) or secure email as appropriate.
• Establish, maintain, and update effective filing and administrative systems, ensuring both electronic and paper records are organised, secure, and easily accessible.
• Provide cross-cover for members of the admin / secretarial team during periods of annual leave, sickness, or other absence to ensure continuity of service.
• Respond professionally and courteously to enquiries from patients, visitors, and healthcare professionals, ensuring all requests are handled efficiently and sensitively.
• Scan, code, and summarise incoming patient records and correspondence accurately, maintaining high standards of data quality and confidentiality.
• Manage all communication and documentation relating to the Coroner's Office, ensuring records are processed accurately and within required timescales.
• Process new patient registrations and patient deductions in accordance with practice procedures and NHS guidance.
• Undertake additional administrative and secretarial duties, appropriate to the role, as reasonably requested to support the effective operation of the practice.

• GCSE grade A to C in English and Maths
• Ideally previous experience of working within Primary Care.
• Experience of working within a team environment.
• IT literate and confident using microsoft Office
• Understanding of health and safety policies and procedures.
• Ability to translate information and details accurately, both verbally and in writing.
• Previous NHS experience
• Experience of clinical systems, including Systm One.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.