House Manager

House Manager – Retirement Living, Felixstowe, Suffolk

Hours:

30 hours per week (Monday to Friday, all year round)

Salary: £22,557.60 per year plus benefits and bonus

As House Manager, you are the friendly, professional point of contact for homeowners and their families. Your key focus is to support a safe, welcoming, and independent lifestyle for our residents.

• Welcoming new homeowners and helping them settle into their new homes
• Providing front‑of‑house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day‑to‑day operations
• Acting as the face of McCarthy Stone for homeowners' families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

• Excellent communication skills and a proactive attitude
• Previous experience in a customer‑facing or service management role
• Professionalism and a commitment to high‑quality service
• Enjoy variety and take initiative in a busy environment
• Effective problem solving and calm under pressure
• Comfortable using Microsoft Word, Outlook, and other basic digital tools
• Awareness of basic Health and Safety (training provided)
• First aid qualifications or willingness to obtain them (training provided)
• Experience in property management is an advantage
• Enjoys organising events

• First Aid certification
• Dementia Friends training
• Workplace safety courses
• Ongoing development and progression support

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to employee discounts platform (gift cards, supermarkets, restaurants, and more)
• First Aid certification and other training courses

If you are looking for a meaningful part‑time role that combines responsibility, variety, and community impact, we would love to hear from you.

McCarthy Stone is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability, or any other protected characteristic.