Customs Implementation Project Manager

Join Maersk and Help Shape the Future of Global Trade

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation, technology, and a relentless focus on customer success, we are transforming the way global trade moves across the world.

With more than 100,000 colleagues across 130 countries, we are committed to creating an inclusive workplace where diversity, collaboration, and continuous learning drive our success. As we continue to grow our Customs Services business, we are looking for an experienced

This is a highly visible role that combines project management, stakeholder engagement, operational excellence, and customer relationship management.

As a Customs Implementation Project Manager
, you will be responsible for ensuring new customers are successfully transitioned into Maersk's Customs Services operation whilst delivering an exceptional customer experience throughout the implementation journey.

• Lead and manage customs implementation projects from initiation through to operational handover.
• Deliver projects in line with Maersk implementation methodologies, customer requirements, and agreed timelines.
• Coordinate cross-functional teams including Commercial, Product, Operations, Digital, and Customer Success stakeholders.
• Manage project risks, dependencies, actions, and governance to ensure successful implementation outcomes.
• Provide regular project updates and executive-level reporting to customers and internal stakeholders.
• Ensure seamless handover of implemented solutions to operational teams, including process reviews, documentation, and readiness assessments.

• Act as the primary point of contact for customers throughout the implementation lifecycle.
• Build and maintain strong relationships with customers and internal stakeholders.
• Ensure customer requirements are understood, documented, and translated into operational processes.
• Manage stakeholder expectations while balancing commercial, operational, and customer objectives.

• Develop, document, and implement Standard Operating Procedures (SOPs) and implementation plans.
• Drive continuous improvement initiatives that increase efficiency, enhance service delivery, and reduce operational complexity.
• Support re-engineering of customer processes and identify opportunities to improve the customer experience.
• Promote a culture of operational excellence and best practice across customs operations.

• Support systems implementations, application demonstrations, and digital onboarding activities.
• Partner with Maersk's Digital and Technology teams to deliver customer system requirements.
• Act as the liaison between customers, commercial teams, operations, and technology stakeholders to ensure successful delivery of technical solutions.
• Support user adoption, training, and process compliance across new implementations.

• Support new business opportunities by ensuring operational readiness and implementation feasibility.
• Deliver training, coaching, and knowledge transfer to operational teams as required.
• Ensure customer-specific processes are clearly communicated and embedded within operational teams.

• Proven project management experience within Customs, Freight Forwarding, Logistics, International Trade, or Supply Chain environments.
• Demonstrated experience managing complex customer implementations, onboarding projects, or operational change programmes.
• Strong stakeholder management skills with the ability to influence across multiple business functions and seniority levels.
• Experience developing and implementing operational processes and Standard Operating Procedures.
• Strong customer-facing experience with a customer-first mindset.

• Excellent project planning, organisation, and execution skills.
• Strong communication, presentation, and relationship-building capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills with a focus on delivering solutions.
• High levels of accountability, ownership, and attention to detail.
• Ability to work independently while collaborating effectively within a matrix organisation.

• Experience with Continuous Improvement, Lean, Operational Excellence, or Business Process…