Freight Forwarding Manager

Time Appointments are working on behalf of a successful freight forwarding business in Felixstowe who are seeking a Freight Forwarding Manager to join their close-knit team. This role would be an ideal next step for an experienced Operations Supervisor, or similar, looking to take the next step in their career.

This is a hands-on operational role, where you’ll be fully responsible for managing the day-to-day operations of the UK branch, and leading by example while still being actively involved in driving sales and progressing the business towards success.

Key

Duties & Responsibilities:

* Overseeing the daily operations of the UK branch, covering import/export movements

* Leading, motivating, and developing the operations team, setting clear performance expectations

* Ensuring efficient handling of shipments, meeting service levels, deadlines, and customer expectations

* Maintain strong relationships with carriers, agents, and key customers

* Actively contributing to business growth through client engagement and new business development

* Managing and developing key customer accounts

* Preparing and presenting quotations, negotiating rates, and maximising profitability

* Supporting the wider business in achieving revenue and margin targets

The Ideal Candidate :

* Extensive transport and freight forwarding experience, with a strong commercial mindset

* Proven experience in a Supervisory role, or similar, within freight forwarding, and ready to step up in a more senior position

* Experience in successfully leading, motivating, and developing an operations team towards success

* Fully competent in all aspects training and coaching employees

* Excellent business acumen, along with an energetic and confident nature to drive staff towards success

* Strong understanding of UK continent customs requirements

* Strong sales and negotiation abilities, comfortable providing quotes and advising customers

* Hands-on approach with excellent problem-solving skills

* Able to communicate confidently with clients and colleagues

* Positive, team-focused attitude and desire to grow with the business