Route Co Ordinator

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

The company operates under a number of legal entities including Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

The job description is a guide to the work you will be required to undertake. It may be changed in the future to meet changing circumstances and does not form part of your contract of employment. You are responsible for your own training and development needs in conjunction with your line manager, and must act responsibly, taking reasonable steps for your health and safety and that of others.

You must also cooperate with Management in implementing the Group Health and Safety Policy.

To organise via Freightliners & Terminal operation staff the loading and unloading of container traffic to & from the appropriate train services, using the most cost effective process with customer/Freightliner requirements.

• Determine correct route of movement from customer paperwork.
• Use IPro and other information advising terminals of planned container numbers to be loaded to nominated service before designated cut offs.
• Forward paperwork to Freightliners operations staff advising containers to be loaded to nominated services.
• Ensure that all safety aspects involved in container transit by rail and/or Terminal processes are strictly adhered to.
• Ensure containers are moved and arrive within the time period given to by the customer.
• Assist customers/representatives in all general queries regarding their consignment in a timely and professional manner.
• Ensure all documents required for movement by customer are forwarded on correct service.
• Ensure all export traffic is promptly and efficiently shipped as per customer’s requirements and report any failures back to customer.
• Ensure all import traffic is promptly and efficiently railed as per customer’s requirements and report any failures back to customer.
• Use IT systems provided to ensure shipment & discharge information prior to train arrival.
• Monitor and maintain control over export containers moved through ports.
• Maintain control over ‘missed’ import and exports and ensure all customers informed of current situation.
• Provide adequate liaison with customers in regard to problems affecting export/import traffic.
• Process all export documentation as required.
• Highlight any queries that cannot be resolved to Intermodal Manager.
• Monitor inland export bookings and liaise with inland terminals as required.
• Maintain current export information including vessel timings.
• Provide daily export information.
• Prepare/organise/report and monitor all off hire traffic to and from external sources.
• Book non-exec boxes to Freightliner UVI pending corrective action from customer.
• Daily reporting and updating of shunt lists.
• Weight discrepancy reporting.
• Adhere to Safety Responsibility Statement.
• Assist with any other duties requested of them by the Line Manager or other senior managers.

Be flexible in both attitude and hours. Exhibit due regard for Health and safety legislation.

Responsible for own safety as is reasonable, must adhere to all policy rules, location LWI or other guidance affecting role. Seek advice when required from Line Manager, Safety Department or others. Report accidents, incidents or any perceived unsafe acts timeously.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return, we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.