Export Operations Coordinator

Role Summary

Responsible for coordinating and managing end‑to‑end ocean export shipments from the UK on a full time, permanent basis based in Felixstowe. This includes preparing documentation, ensuring regulatory compliance, liaising with carriers and customers, and maintaining accurate shipment records in line with company procedures.

• Manage the full export process from booking to vessel departure and final delivery.
• Arrange bookings with shipping lines, co‑loaders, and consolidators.
• Prepare and issue export documentation including commercial invoices, packing lists, bills of lading, certificates of origin, and export declarations.
• Submit UK customs export entries via CDS or internal systems.
• Ensure compliance with UK export regulations, Incoterms, and carrier requirements.
• Liaise with customers, carriers, hauliers, and overseas agents to coordinate cargo movements.
• Track shipments, monitor ETDs/ETAs, and proactively resolve delays or exceptions.
• Maintain accurate data in internal TMS systems (Cargo Wise preferred).
• Support invoicing, cost control, and file closing.
• Provide excellent customer service and build strong working relationships.

• Experience in ocean export operations within a UK freight forwarder.
• Understanding of UK export procedures, CDS declarations, and documentation.
• Knowledge of Incoterms and international shipping practices.
• Strong communication and organisational skills.
• Ability to manage multiple shipments and deadlines.
• Proficiency with MS Office;
  Cargo Wise experience preferred.
• Working knowledge of UK customs procedures (Desired).
• Exposure to import operations and basic import clearance processes (Desired).
• Experience with FCL and LCL shipments (Desired).
• Awareness of dangerous goods requirements (IMDG/ADR) (Desired).
• Ability to support cross trade and multimodal shipments (Desired).

Monday – Friday 09:00 – 17:30 (Soley office‑based work).