Business Administrator - HMP & YOI

overview

central and north west london nhs foundation trust is an award-winning employer. Our 'children and young people service' line sits within our health and justice directorate, working in partnership with our 'youth custody' colleagues to provide responsive and dependable primary care, mental health, neuro-developmental and substance misuse services to the young people within our services.

in our quest to deliver patient-focused gold standard care, that is consistent across our children and young people service line, we are looking to recruit a highly motivated, innovative and enthusiastic business administrator to join our business and administrative team. Based at hmp yoi (young offender institution) feltham, within the integrated healthcare service team, the business administrator will work as part of an established and experienced administration team, joining a passionate and dedicated integrated healthcare team.

please note any candidate wishing to apply for any of our roles in health and justice services will be subject to prison vetting clearance. Which requires you to have been a resident in the uk for a minimum of 3 years. Candidates who do not meet this criteria need not apply.

we are looking for an enthusiastic and motivated individual to join our integrated healthcare team. The candidate must be able to work in a busy environment.

to provide a general administrative function to all the integrated healthcare services at hmp & yoi feltham. To provide administrative support for meetings, draft correspondence, manage appointment and management diaries, interact with and update a variety of systems and databases, answer queries over the phone, by email and written correspondence, and in person.

administration of healthcare appointments, escorts, external medical appointments, complaints, concerns enquiries and compliments.

accepting and redirecting mail. Administration of hmp yoi feltham healthcare global email accounts. Support the senior administrator, data analyst and business and performance manager in collating data and information as required.

the post holder must have excellent interpersonal skills and have the ability to communicate effectively and be able to work as a team player. The post holder must be able to work to deadlines, multi task and work in a busy environment. Candidates should have good it skills. Ideally applicants will have previous experience in health care and/or secure settings.

central and north west london nhs foundation trust offers its staff ongoing career progression through monthly supervision, annual personal development plans/appraisals and access to exciting internal and external training opportunities.

the trust also values its staff and you are entitled to become a member of mytrustbenefits. Mytrustbenefits is an online portal for all cnwl staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.

• provide administrative support for meetings including timely preparation and distribution of papers, managing calendars and bookings, minute taking and maintenance of action plans and risk registers, setting up equipment.
• responsible for the distribution of post received, ensuring that all correspondence is distributed appropriately and accurately.
• support the timely processing and response to routine correspondence, including complaints and concerns, in line with local and trust guidelines.
• deal with telephone enquiries from, acting as first point of contact for the healthcare team and external agencies, and respond accordingly.
• ensure information received from other agencies is processed in a timely and confidential manner.
• to provide secretarial support using a variety of software packages (primarily ms word, ms excel, p-nomis, systmone) to the senior management team.
• produce the daily patient…