Learning & Development Specialist Back of House

Location: Feltham West

At Prime Flight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

Prime Flight Learning & Development is responsible for creating the right culture and environment by encompassing organisational and HR-driven initiatives which encourage colleagues and the wider business to learn and grow. Aviation Learning & Development specialists are focused on professional growth and skill development of employees within the business by creating learning opportunities that help colleagues to be their best. The role offers the opportunity for learning professionals to work in the dynamic aviation sector, and utilise their skills to analyse, design, develop, and deliver high impact training interventions to meet regulatory, stakeholder and organisational needs.

Role Responsibilities:

Training Needs Analysis

Act in a consultative capacity to advise internal and external stakeholders / clients on matters pertaining to training needs.

Conduct training needs analyses (TNA) to identify skill gaps and areas for improvement.

Develop colleagues with the skills, knowledge and attributes required by the business which balances practical relevance and academic rigour.

Develop individualised training plans to address identified needs.

Training Programme Development

Manage the design, development, implementation, and evaluation of high-quality training programmes / interventions / courses aligned to the needs of the business / stakeholders.

Develop teaching strategies, materials, pathways and assessments which are inclusive, engaging, and appropriate to the workforce and needs of the business / stakeholders / clients.

Develop training materials for new procedures.

Develop and maintain the master library of training and reference materials and documentation.

Horizon scan aviation / training sector developments to advocate best practice and latest innovations.

Ensure training programmes encompass theoretical knowledge, practical skills, awarding body and regulatory compliance.

Training Delivery and Management

Deliver high-quality learning experiences across the range of training programmes / courses, ensuring they cater for different learning styles and educational needs - Must have aviation back of house operational experience to deliver training.

Deliver high-quality teaching / instruction across all existing and future training programmes / courses (including apprenticeship programmes).

Conduct assessment(s) employees completing internal training programmes / courses / formal qualifications in accordance with the requirements of the business / qualification awarding bodies / regulatory authorities.

Support / assess / monitor delegates working towards qualifications.

Review the effectiveness of training programmes and identify areas for improvement in consultation with the Head of Operational Training / L&D Training Manager and relevant stakeholders / subject matter experts (SMEs).

Give pastoral support to delegates / learners engaged in training programmes / courses (including apprenticeship programmes).

Plan and deliver of around training support where required (including apprenticeship programmes).

Assist the Head of Operational Training / L&D Training Manager with the scheduling, organising, managing of supplemental training when required by the business.

Contribute to the training of new or transferred employees on company paperwork procedures and customer documents and procedures.

Examination / Assessment

Carry out examinations / assessments in accordance with awarding body / company procedures / regulatory requirements - Must have aviation back of house operational experience to conduct assessments.

Contribute to the creation and maintenance of competency assessment processes.

Record Keeping and Documentation

Ensure training records are up-to-date and are readily available for inspection.

Maintain accurate records of training in accordance with legislative / regulatory requirements (GDPR / EASA /…