IT Apprentice

About The Role

Are you passionate about starting your career within IT? Do you have an ambitious nature that strives towards high performance? Looking for a company you want to work with and for? This is a fantastic opportunity for a Service Desk Apprentice to work as part of an internal IT team supporting approximately 2000 users across 15+ sites and would suit someone who is confident in building and maintaining relationships with internal and external stakeholders.

You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.

We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.

As a Service Desk Apprentice you’ll be a key member of the IT Service Desk helping users with all IT support related issues, assisting the Service Desk Technicians and Analysts.

The Service Desk Team operate in a traditional tiered service desk structure designed around the ITIL framework and the Apprentice will perform general duties across the remit of the Service Desk Activities.

• Answer telephone calls in a professional, confident, and timely manner.
• Learn to log, categorise, and track incoming IT tickets.
• Assist users with basic technical inquiries via phone, email, web portal, and in person.
• Shadow experienced team members to develop troubleshooting skills.
• Contribute to maintaining the service desk knowledge base.
• Participate in regular training sessions and self-study activities.
• Support basic IT system administration tasks.

• Good general education with strong numeracy and literacy skills.
• Basic computer literacy and familiarity with Microsoft Windows.
• Demonstratable communication skills, both written and verbal.
• Problem-solving aptitude and logical thinking.
• Genuine interest in technology and IT systems.
• Previous customer service experience is desirable.
• Basic understanding of computer hardware and software.
• IT-related qualifications or courses (e.g., GCSE Computing, IT BTec).

As a IT Service Desk Apprentice you will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded.

• Full time permanent role from day one, along with no aged-based pay.
• Structured training and development to support you undertaking a nationally recognised qualification.
• Generous pension scheme.
• Lifestyle benefits such as exclusive perks and discounted shopping vouchers and wellbeing support.
• Staff sales at discounted prices.

After you’ve applied, you’ll be contacted in due course by a member of the Resourcing team, to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!

We are committed to being an equal opportunities employer.

#The Avara Way

#INDHP