Air Logistics Aerospace Operational Care Specialist

Job description:

The AOG Specialist will be responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. The AOG Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne  Nagel, as well as documenting and investigating any deviations from the expected level of service provided.

Note that this is a 4 on 4 off position (10:00 - 22:00h) How you create impact Pro-actively advise and consult customers to ensure satisfaction Monitor customer shipments, provide proactive updates and cover customs activites Document, investigate and conduct root cause analysis on deviations Manage tasks through Business Process Automation tools (BPA) Transfer customer requirements into KN systems for accurate cost control Field complaint calls and resolve problems Conduct claims management Ensure compliance with company, industry and legal standards as well as prepare and support audits What we would like you to bring Experience in freight forwarding or transport planning (airfreight focus) preferred Strong customer service orientation and good communication skills Ability to understand and execute new processes Excellent MS Office knowledge (especially Excel) Respect confidentiality and compliance regulations Ability to work independently in a team What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.

You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working.

Please ask about alternative patterns of work anced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation