Custom Operations Supervisor

Custom Operations Supervisor - London | Lead key customer accounts with international exposure, strong benefits & career progression.

We're looking for an experienced Custom Operations Supervisor to join a leading global logistics organisation in London. If you have a strong background in customs, freight forwarding and customer operations and are ready to take ownership of key accounts, develop long-term relationships and influence operational performance, this could be an excellent next step in your career.

Why apply for this Import/Export Supervisor role?

You'll be joining an international business where your expertise and commercial approach can make a real difference:

Competitive salary dependent on experience
Progression opportunities within a global logistics organisation
Private health insurance to support your wellbeing
Life insurance for added peace of mind
Bonus scheme rewarding performance and results
Retirement plans to support your long-term future
Opportunity to work with major international customers and stakeholders
A varied role combining customs, operations, customer service and commercial development
The chance to influence processes, improve efficiency and develop existing accounts

Key Responsibilities:

As an Import/Export Supervisor, you'll take ownership of day-to-day operations across nominated customer accounts while acting as a key link between customers and internal teams.

Oversee customer operations, service levels and contractual requirements
Ensure customs compliance across nominated accounts
Build and maintain strong local, regional and international customer relationships
Support account development, commercial growth and continuous improvement
Monitor volumes, revenue, profitability and operational performance
Produce and review regular customs and financial reporting
Coordinate customer teams and ensure consistent processes across the wider network
Identify opportunities to improve efficiency, reduce costs and strengthen margins
Attend customer meetings both on and off site
Work closely with supply chain, logistics and internal management teams
Lead projects and support the development of customer solutions
Contribute to team development and wider business objectives

What we're looking for:

We're seeking an experienced logistics professional with strong customs knowledge and the confidence to manage both people and customer relationships.

Minimum 5 years' senior-level experience within freight forwarding and customs
Strong knowledge of customs regimes and international transportation
Experience across import/export processes and supply chain operations
Commercially aware with a proven track record in customer service
Strong negotiation, presentation and project management skills
Excellent communication and relationship-building abilities
Confident using Microsoft Office and operational systems
Able to manage multiple priorities while maintaining a strategic outlook
Strong people skills with the ability to achieve results through others
Additional languages would be advantageous

If you're an experienced Custom Operations Supervisor looking for a role where you can combine customs expertise with customer relationship management and commercial development in London, we'd love to hear from you.

Apply now and take the next step in your logistics career.

Job Number │ 48968 / INDINDUSTRIALWC
Location │ London
Role │ Custom Operations Supervisor

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy