Ocean Freight Coordinator

Excellent opportunity to work for a very well established Freight Forwarder in the Heathrow area who are offering 25 days holiday and a generous bonus scheme.

Our client is expanding their team and are in need of a Special Handling Coordinator to join their international cross trade team department.

Previous ocean freight experience either in imports/exports is essential.

Duties:

• Create and maintain shipment files accurately within the company's operating system.

• Manage cross-trade shipments from booking through to final delivery.

• Ensure all shipment milestones and operational updates are recorded promptly and

accurately.

• Monitor shipment progress and proactively address any issues or delays.

Customer Communication

• Provide timely and professional updates to UK-based customers.

• Respond to customer enquiries and requests efficiently.

• Maintain a high standard of customer service throughout the shipment process.

• Ensure customers are kept informed of any changes, delays, or exceptions.

• Liaise with origin and destination agents worldwide to obtain shipment updates and

documentation.

• Build and maintain strong working relationships with overseas partners.

• Apply agreed tariffs and cost structures accurately within shipment files.

• Verify supplier invoices against agreed rates, quotations, and operational records.

• Identify discrepancies, unexpected charges, or potential overbilling.

• Raise invoice queries with suppliers and agents where appropriate.

Essential Skills & Experience

Experience in Ocean Freight Operations - Imports / Exports

Strong Administrative, Organisational & Communication skills

Strong Problem Solving Skills

Hours:

Mon-Fri

Quarterly bonus scheme

25 holidays per annum then increases after 5 years every year up to 28 days