Director of Account Management

Director of Account Management Company SummaryLCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. LCPtracker has offices in New Braunfels, TX, Orange CA, and Fenton, MI, and helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal, state, and/or local funding. Thousands of clients and over 100,000 contractors use LCPtracker for their certified payroll and construction site compliance needs.

LCPtracker has been recognized year after year since 2017 as one of the “Best Places to Work” in Orange County by the Orange County Register. In 2026, LCPtracker was also named a Top Workplace in San Antonio, marking the company’s first workplace recognition in the region.

Position Summary We are seeking a strategic and customer-focused Director of Account Management to lead the Account Management function and drive long-term client satisfaction, retention, and growth. This role is responsible for setting account management strategy, developing the team, overseeing key customer relationships, and driving renewals and expansion across the client portfolio. The ideal candidate is an experienced SaaS leader who combines strong business judgment, operational discipline, and a passion for delivering measurable value to clients.

Primary Duties and Responsibilities Set the vision and strategy for the Account Management function in alignment with company growth and retention goals.

Lead, coach, and develop the Account Management team, establishing clear expectations, performance standards, and career development plans.

Own retention and expansion performance across the client portfolio, including renewals, upsells, and cross-sell opportunities.

Build executive-level relationships with key stakeholders and decision-makers at strategic client organizations.

Establish account segmentation, coverage models, and proactive risk-management practices to improve customer health and prevent churn.

Partner with Sales, Product, Customer Success, Marketing, Support, and Finance to align customer needs with company priorities and solutions.

Develop forecasts and executive reporting for ARR, NRR, churn, expansion, customer engagement, and other account performance metrics.

Standardize best practices for account planning, QBRs, renewals, customer communication, and executive sponsorship.

Serve as the senior escalation point for complex customer issues, commercial discussions, and high-impact account risks. Core Competencies Demonstrated success leading an account management function or a high-performing team in a B2B SaaS environment.

Ability to develop account segmentation, coverage, and customer lifecycle strategies ong financial and analytical skills, including forecasting, reporting, revenue planning, and portfolio performance management.

Deep understanding of SaaS metrics, including ARR, NRR, gross retention, expansion, CAC, LTV, and churn.

Experience translating customer and market insights into actionable business and product recommendations.

Ability to lead cross-functional initiatives and influence senior leaders and internal stakeholders.

Extensive experience with contract renewals, pricing strategy, negotiations, and procurement processes.

Experience building customer advocacy, reference, and case study programs.

Proficiency with CRM and customer success platforms such as Salesforce, Vitally, Gainsight, Totango, or Churn Zero.

Strong executive presence and experience leading QBRs, strategic account reviews, and executive-level presentations.

Proven ability to lead organizational change and drive adoption of new tools, processes, and performance standards.

Experience…