Commercial P&C Client Service Manager

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At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

We are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service. You’ll help a range of clients through issues that vary from relatively simple to moderately complex, building relationships, collaborating with the sales team, and continuously improving service delivery.

• Accountable for delivering high quality and efficient service to both internal and external clients through the day‑to‑day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations.
• Reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.
• Contributes to key business outcomes such as client retention, satisfaction, enhancing AJG’s value to clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
• Successfully and profitably manages an assigned group of accounts.
• Builds and solidifies relationships with existing clients by providing exceptional ongoing care.
• In partnership with the Production team, leads the renewal process, ensuring the best possible solution is delivered to the client in a high‑quality, timely manner.
• Secures existing business and drives the sale of additional services and lines of coverage.
• Cultivates relationships with the buyer in the client organization as well as with day‑to‑day client representatives and buyers.

• Bachelor’s degree with 3+ years of client service and/or claims management experience.
• OR
• High School degree/GED with 8+ years of client service and/or claims management experience.
• Producer’s License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self‑directed manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. On top of a competitive salary, we also offer a wide range of benefits.

Minimum core benefits include:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength, and we are committed to equal employment opportunity and non‑discrimination.

Not Applicable

Full‑time

Business Development and Sales

Insurance