Customer Care Business Support Specialist

Customer Care Business Support Specialist I

Join our team as a Business Support Specialist I and provide essential administrative, reporting, and program support to Customer Care, Customer Experience, and other business areas. In this role, you will coordinate day-to-day activities, maintain accurate information, support customer programs, and contribute to cross-functional projects and initiatives. This position is ideal for someone who is organized, detail-oriented, adaptable, and comfortable balancing multiple priorities.

This position reports to Supervisor Customer Care Support.

Key Responsibilities

• Provide administrative and operational support to Customer Care, Customer Experience, Sales, Training, and other assigned business areas.
• Coordinate meetings, schedules, communications, documentation, and related logistics.
• Assist with customer programs, including application processing, account reviews, documentation, and record retention.
• Prepare and maintain reports, dashboards, metrics, regulatory filings, and other business information.
• Collect, review, organize, and verify data to support accurate and timely reporting.
• Assist with customer rebates, tax exemptions, franchise agreements, invoices, purchasing, expense reports, and P-card activities.
• Provide administrative assistance for state regulatory commission reports and filings, including report preparation, formatting, and review.
• Support event logistics for trade shows, workshops, display booths, and memberships.
• Maintain internal communications and web content, subject to appropriate review and approval.
• Administer and maintain assigned Smartsheet work spaces, reports, and business processes.
• Assist with system access requests and documentation.
• Provide backup support for other administrative assignments and the General Office switchboard as needed.
• Participate in departmental projects, process improvements, and cross-functional initiatives.

Qualifications

• Two-year business degree or equivalent combination of education and relevant work experience.
• Proficiency in Microsoft Office applications, including Teams, Word, Excel, and PowerPoint.
• Experience with Smartsheet, Cayenta, CIS, or a related customer information system is preferred.
• Strong organizational, prioritization, and project coordination skills.
• Ability to manage multiple assignments, deadlines, reporting requirements, and administrative processes.
• Strong written and verbal communication skills.
• Excellent attention to detail and commitment to producing accurate work.
• Ability to collect, review, organize, and report information effectively.
• Sound judgment and the ability to maintain confidentiality.
• Adaptability and comfort working across multiple systems, processes, and business areas.
• Ability to follow established policies and guidelines while selecting an appropriate course of action when situations are uncertain.

Ready to put your organization, communication, and problem-solving skills to work? Apply today for the Business Support Specialist I position and join a collaborative team where you'll support meaningful work, tackle a variety of responsibilities, and make an impact every day.

What We Offer

• Competitive wage & benefit package.
• The expected offer for base compensation for this role is $54,000 - $72,000 annually. The actual compensation within the compensation range will vary based on factors relevant to the position.
• Incentive plans
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health, disability and life insurance plan options
• Our employees are provided training and development opportunities each year, including education reimbursement. This includes safety – one of our values and key to our success – technical, compliance and developmental training.
• Career…