Financial Services Representative

Base Pay Range

$17.69/hr - $26.53/hr

Location: Ferguson, MO

Employment type: Full-Time

Schedule: Monday–Saturday, Saturday rotation as scheduled

Work Location Status: Fully on-site at the Ferguson, MO Branch

Seniority level: Entry level

Job function: Finance and Sales

Industries: Banking

Financial Service Representatives are one of the primary points of contact for SCU members. They are responsible for creating an exceptional member experience by engaging with members who walk into the branch, over the phone, and through outbound calling efforts. During their conversations, Financial Service Representatives educate members on the products and services SCU has to offer and resolve any questions or issues that arise.

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people‑first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short‑Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team‑oriented culture

• Identify, educate, present, and cross‑sell SCU products and services to new and existing members in accordance with SCU’s member engagement model.
• Meet individual sales and operational goals and assist the branch team in achieving branch goals.
• Maintain cross‑functional capabilities: process financial transitions for members including opening and closing of accounts; input, review, negotiate, and close member loan application requests; process deposits and withdrawals; be efficient in all teller duties as needed.
• Daily open and close the teller terminal, account for assigned cash, and accurately balance the teller terminal close report.
• Perform required OFAC screens, report positive matches to the BSA group, and comply with BSA requirements of completing CTR and SAR.
• Foster and maintain relationships with members: provide prompt, professional, helpful, knowledgeable and courteous service, investigate concerns, research and recommend resolutions, and ensure meeting service satisfaction results.

• High school diploma or equivalent
• Minimum one year of customer service experience
• Personal computer experience including Microsoft Office products

• Enthusiastic about creating meaningful connections and delivering strategic solutions
• Remain focused under pressure and prioritize precision in work
• Take initiative, own projects, and consistently aim for high‑quality results
• Seek to build a long‑term career where skills can grow and evolve

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in‑person interview.