Bilingual; Spanish) Video Teller

Job Category
:
Member Service

Requisition Number
: VIDEO
001863

• Posted :
  October 14, 2026
• Full-Time
• Hybrid

Showing 1 location

FERNDALE, MI 48220, USA

Enhances the member’s experience by providing accurate, professional, and consistent service to all members with a focus on remarkable service, member satisfaction and retention. Knowledgeable across all retail products and services presenting the opportunity to identify additional member needs and referral opportunities. Exhibits a high comfort level and proficiency with technology devices and services and can effectively communicate with members through video channels in a professional yet engaging manner.

This position handles a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Identifies, troubleshoots, and resolves member service issues. Also backs-up the Contact Center and answers in-bound calls as directed by their manager.

• Financial Transactions – Process all financial transactions and service accounts – this includes,
  but is not limited to deposits, withdrawals, loan payments, new accounts, problem resolution,
  order debit card replacements, and other electronic services.
• Interactive Electronic Communication Service - Monitor and professionally handle all interactive member transactions
• Online account opening
  - Process new online account applications. Review
  accounts and if needed refer to branch to finish account opening process, close
  out applications due to suspected fraud and fund approved accounts.
  Communicate with members about the status of their applications.
• Contact center back-up
  - Answer in-bound calls as needed based on call
  volume. Expected to answer in-bound calls four hours a week at a minimum.
• Respond to member emails
  - Video tellers monitor incoming emails and
  respond to member questions, concerns throughout their shift when they are
  not processing a transaction for a member.
• Electronic Services – Educate members on various convenience options including
  online/mobile/ATM/shared branching services and sign up members to use these services.
• Technology Knowledge – Demonstrates strong familiarity with all of Credit Union ONE’s
  technological offerings and the ability to educate and drive awareness of these channels to
  members.
• Product Knowledge – Maintains a high level of product and service knowledge including all benefits
  and features as well as all operational/systems issues related to offering, selling, and booking or
  engaging in transactions for such products and services. Fully engaged and strong awareness of any
  product promotions or other special offers or other communication that may go to membership.
• Cross Sales/Referrals - Identify opportunities for the expansion of the product and service
  relationship with members and offer additional appropriate credit union products/services including
  convenient options that may fit their needs. This includes additional account relationships as well as
  other products and services. Refer the member to the appropriate staff who provide that product or
  service.
• Results Orientation
  - Is keenly aware of personal, team, departmental and organizational-wide goals.
  Able to prioritize work according to branch function/need/demand. Demonstrates the ability to
  consistently exceed member services expectations while multi-tasking various work functions.
• Learning Orientation-Actively participates in and completes all ongoing required loan and sales
  training. Willingly adapts to changes in work environment.
• High Scholl Diploma or General Education Degree (GED)
• Minimum of one year of work - related experience. Work related experience should consist of a
  background in financial services, retail, or general sales. Educational experience, through in-house
  training…