Administrative Fellow – Healthcare Operations

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Full Time Administrative Staff Ferndale, MI, US

2 days ago Requisition

Administrative Fellow – Healthcare Operations

Location: Southfield, MI / Metro Detroit
Employment Type: Full-Time, Paid Fellowship
Fellowship Term: 12 Months
Department: Operations
Role Type: Administrative Fellowship
Reports To: Operations / Practice Leadership

About EPIC Health

EPIC Health is a growing, multi-state healthcare organization focused on delivering accessible, high-quality, patient-centered care. Our organization brings together medical practices, operational services, technology, and shared resources to support providers, employees, and patients across multiple markets.

As EPIC Health continues to grow, we are looking for an Administrative Fellow who is interested in developing a career in healthcare administration, practice management, and healthcare operations.

This paid, 12-month fellowship provides hands‑on exposure to the day‑to‑day management of healthcare operations while giving the Fellow opportunities to work on meaningful projects, analyze performance, improve workflows, and learn directly from experienced operational leaders.

Position Summary

The Administrative Fellow will participate in a structured, hands‑on development experience designed to prepare the individual for future leadership roles within healthcare operations.

The Fellow will work closely with Practice Managers, District and Operations leadership, and cross‑functional teams to gain exposure to clinic operations, financial and operational performance, staffing, patient experience, quality, process improvement, provider operations, and strategic initiatives.

This is not a purely observational fellowship. The Fellow will be expected to learn by doing
, take ownership of assigned projects, analyze data, identify opportunities for improvement, and contribute to the day‑to‑day success of EPIC Health operations.

The fellowship is intended to provide a strong foundation for future opportunities in Practice Management, Operations Management, District Management, or other healthcare leadership roles.

What You’ll Do

Healthcare Operations & Practice Management

• Gain hands‑on exposure to the daily operations of outpatient healthcare practices.
• Work alongside Practice Managers and operational leaders to understand staffing, scheduling, patient flow, workflows, and clinic performance.
• Learn how operational decisions affect patient experience, provider productivity, financial performance, quality, and access.
• Assist with identifying operational challenges and developing practical solutions.
• Participate in the implementation and standardization of operational processes across practices.

Performance & Data Analysis

• Monitor and analyze operational and clinical performance metrics and KPIs.
• Assist leadership with identifying trends, performance gaps, and opportunities for improvement.
• Support the development and tracking of action plans.
• Analyze productivity, patient volume, access, staffing, quality, revenue, and other relevant operational data.
• Translate data into practical recommendations for operational leadership.

Process Improvement & Project Management

• Participate in process improvement initiatives designed to improve efficiency, quality, patient experience, and team performance.
• Assist with developing and implementing standardized workflows, procedures, and best practices.
• Take ownership of assigned operational projects from planning through implementation.
• Support new initiatives, service‑line development, technology implementations, and organizational change projects.
• Hel…