Director of People Operations

Job Title:
Director of People Operations

Division: Division 1 – People Operations

Location: Ferndale, MI (Metro Detroit – On-Site/Hybrid)

Employment Type: Full-Time

Compensation: $65,000–$85,000/year, based on experience + Health, Vision, Dental, PTO

About Us

Aaron’s Estate Sales and Block Auction House are industry leaders in estate liquidation, auctions, and resale. With over 50 team members across multiple markets, we are committed to delivering high-value outcomes for clients while building a culture of ownership, excellence, and performance.

Our CoreValues: We are transparent, accountable, results-oriented, disciplined, aligned, and inspirational in everything we do.

We’re not building a bureaucratic HR department — we’re building a results-driven People Division that supports, aligns, and elevates the entire team.

The Opportunity

We’re hiring a Director of People Operations to oversee and optimize the full employee lifecycle — from recruiting and onboarding to KPI tracking, performance management, corrections, and terminations when necessary.

This is a hands-on leadership role. You’ll report directly to the CEO and manage the systems, standards, and accountability that keep a 50+ person team moving in alignment with company goals. Your work will ensure that the right people are in the right roles — trained, supported, and producing at a high level.

Core Responsibilities

Talent Acquisition & Hiring

Manage job postings, candidate sourcing, resume screening, and interview coordination

Run first-round interviews to assess values alignment and role fit

Partner with department heads to make fast, informed hiring decisions

Onboarding & Training Compliance

Own and continuously improve onboarding systems and training follow-through

Track completion of training modules and probation milestones

Ensure every new hire understands expectations and ramps up effectively

KPI Management & Staff Accountability

Monitor employee stats and output across divisions using internal tools and CRMs

Flag dips in performance, missing KPIs, or untrained personnel — and lead correction conversations

Track and enforce completion of daily training and staff targets

People Performance & Culture Management

Maintain oversight of employee morale, conduct, and communication standards

Coach staff and managers on accountability, ownership, and alignment

Intervene quickly when conduct or production is off-track

Disciplinary Action & Termination

Handle documentation and conversations around corrective actions

Lead difficult conversations with professionalism and confidence

Make and execute termination decisions where necessary

Leadership Support & Policy Enforcement

Be a reliable partner to the CEO and leadership team in managing people across all divisions

Uphold company policies, training standards, and expectations consistently

Ensure compliance with employment laws and internal procedures

Internal Communication & Systems

Act as the bridge between leadership and the team — surfacing issues, bottlenecks, and wins

Maintain strong documentation and internal dashboards for hiring, onboarding, and staff KPIs

Regularly audit and improve systems to scale effectively

You Might Be a Fit If You...

• Have 3–7 years experience in HR, recruiting, or operations roles with team management
• Have managed 25+ employees and know how to drive accountability without creating fear
• Are comfortable hiring, coaching, correcting, and — when necessary — terminating staff
• Have a natural eye for talent and can spot who’s aligned (and who’s not)
• Can juggle multiple departments, personalities, and priorities without dropping the ball
• Are deeply organized, tech-savvy, and driven by data, systems, and results
• Are confident working directly with the CEO and pushing leadership decisions forward
• Care about culture — but believe that strong culture is built through performance, not perks

Tools We Use

• Microsoft 365 (Teams, Excel, Outlook, SharePoint)
• Go High Level (CRM)
• Grand Centr.al (Project & Workflow Management)
• Ring Central

Salary Range: $65,000–$75,000/year based on experience and skill set

Health, Dental, and Vision Insurance

Paid Time Off & Paid Holidays

Opportunities for advancement in a fast-growing company

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