Health Advisor

Dorset Health Care University NHS Foundation Trust

The closing date is 04 March 2026

Are you a resilient individual who thrives in a busy customer or patient focused environment? This is your chance to come and join us as a Health Advisor in our NHS 111 service!

You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive service to people across the Dorset community requiring healthcare advice and assistance.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with structured training provided at our Hub in St Leonards.

We offer a variety of rotas to suit your lifestyle- please see attached documents for rota examples. Availability of rotas changes dependent on the needs of the service, the exact rotas available will be discussed at interview.

Full time course :
* Tuesday 5th May 2026 37.5 hours per week - Monday - Friday  for 5 weeks

Part time course :
* Tuesday 5th May 2026: 23.5 hours per week - Monday - Friday 9.30
-14.30 for 7 weeks

First day of training starts on a
* Tuesday due to bank holiday Monday 4th May. (Start dates can only be agreed after all pre-employment checks are completed by HR services)

Interviews will be held week starting 16th March and will include a face to face interview and an assessment.

Please bring original up to date  to the interview, these are required for pre-employment checks.

We are passionate about the support and training we provide; you will have a period of supervised practise with our supportive team.

You must have demonstrable skills in written and spoken English, adequate to carry out the role effectively and a passion for providing excellent customer service. You do not need to have worked in healthcare before but have good communication skills as a Health Advisor.

Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.

Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.

Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.

Always maintain the integrity and confidentiality of all patient and Trust information.

Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

At Dorset Health Care we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it…