Customer Service Representative- Fernley, NV

HIRING IMMEDIATELY:
Customer Service Representatives needed for an award-winning financial institution
Must reside within commuting distance of Fernley, NV *

Job :25865
Pay Rate: $19.33 – $26.20 per hour
Location
:
Onsite in Fernley, NV
Employment Type: Direct Hire

We know there are a lot of customer service jobs out there. We also know you're not a robot (unless you actually are, in which case we're still robot inclusive!) All kidding aside, it's been a tough year in the customer service world and we can only imagine how many problems you've solved for your customers while trying to balance being a human at the same time!

Wouldn't you like to work for a company where personalized service matters and you won't feel like a number? Kick off the next stage of your career with an award-winning financial institution that's been voted the “Best Bank” by Money Magazine three years in a row and they've been recognized by Forbes as one of the Top 100 Best Employers to Work For.

Their contact center functions almost like a virtual branch, where customers can get support on everything from online banking and balance inquiries to opening new accounts and more!

As a Customer Service Representative
, you'll be a critical member of a collaborative team that answers customer questions and resolves issues across eight states. You'll build excellent subject matter expertise and a strong reputation for being a good listener and problem solver. They also have a strong “promote from within” policy and former CSRs have risen through the company to be trainers, leads, supervisors, and more!

• Manage a high volume of inbound/outbound calls (75 – 100 a day)

• Have a consistent attitude of genuine care and desire to help

• Effectively and efficiently communicate with customers about their questions and concerns in a professional manner

• Use attention to detail skills to maintain accurate customer records by consistently updating the database

• Utilize a multi-screen computer setup efficiently

• People who thrive in customer-centric environments

• Previous work in retail, consumer service delivery, or client relations.

• Banking experience is a bonus!

• Tech-savvy and able to navigate multiple screens and systems in a Microsoft Office environment

• Consistent attendance and punctuality (the adulting 101 stuff!)

• Exceptional communication skills, especially the ability to apply proper phone etiquette skills

• Eager to learn new software and apply information quickly

• Ability to pass a “soft pull” credit check (does not affect your credit score) and background check to be qualified to access sensitive customer information

• Tobacco-free, including vaping

• Paid time off for vacation, sick days and holidays

• Health insurance

• Stock options

• 401(k) plan

• Paid Parental Leave

• Life and AD&D insurance

• Long-term disability

• Tuition Reimbursement

• Employee assistance programs

• Pre-tax health and dependent-care spending plans

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.