HVAC Customer Service Representative

Crystal Heating and Cooling
Full-Time | HVAC Customer Service

Pay: $19.00-$25.00 per hour
, based on experience
Schedule:
Monday-Friday, 7:30 AM-4:30 PM, with flexibility during peak seasons

Crystal Heating and Cooling is looking for a friendly, dependable Customer Service Representative (CSR) to join our HVAC service team.

As one of the first points of contact for our customers, you'll play an important role in making sure homeowners receive the assistance they need. From answering incoming calls and scheduling appointments to providing updates and addressing customer concerns, you'll help create a positive experience from start to finish.

If you enjoy helping people, staying organized, and working in a busy environment where every day brings something different, we'd like to hear from you.

• $19.00-$25.00 per hour
  , based on experience

• Stable, year-round employment

• Monday-Friday schedule

• Supportive, team-oriented work environment

• Opportunities for professional development and advancement

• Established HVAC company with long-term career potential

• Answer incoming calls and assist customers with HVAC service and maintenance needs

• Schedule service appointments, maintenance visits, and estimates

• Gather accurate customer information and details about service requests

• Provide appointment confirmations, updates, and scheduling changes

• Respond to customer questions and concerns professionally

• Follow up with customers regarding appointments, estimates, and service needs

• Maintain accurate customer records and notes in the scheduling system

• Coordinate with dispatchers, technicians, and office staff to ensure smooth communication

• Assist with incoming emails and other customer inquiries

• Help ensure every customer receives timely, friendly, and dependable service

• Previous customer service, call center, office administration, or similar experience preferred

• Excellent verbal and written communication skills

• Friendly, professional, and confident phone presence

• Strong organizational skills and attention to detail

• Ability to handle multiple calls, requests, and changing priorities

• Comfortable working in a fast-paced, high-volume environment

• Strong computer skills and accurate data entry

• Ability to remain calm and professional when assisting frustrated customers

• Dependable, positive, and team-oriented approach

• Willingness to learn HVAC terminology and service procedures

Preferred Qualifications:

• Experience in HVAC, plumbing, electrical, or other home services

• Familiarity with Service Titan or similar customer management software

• Previous experience scheduling service appointments or handling customer follow-ups

A great Customer Service Representative does more than answer phones. You'll help customers feel heard, keep communication flowing between the office and field teams, and contribute to the overall success of our service department.

Candidates will be required to pass a background check and drug test upon being given a condition offer of employment