Patient Care Coordinator

Summary Statement

P&O Care has served patients in Illinois and Missouri for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy – combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

When you join Ottobock.care, you're not just starting a job. You're becoming part of a movement that is redefining what's possible in patient care.

We are currently seeking a Patient Care Coordinator at our Festus, MO patient care clinic who will also perform insurance verifications and prior authorizations for prosthetic (or orthotic) devices. Coverage at our Des Peres clinic may occasionally be required, with rare coverage needs at our Fairview clinic. Our Patient Care Coordinators play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

• Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Effectively schedule and/or modify patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform insurance verifications and obtain prior authorizations.
• Create patient account profile in the Medical Record system.
• Maintain a clean office work environment.
• Accept payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Two years of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

• Medical
• Vision
• Dental
• Paid time off
• Company holidays
• Floating holidays
• Daily Pay by ADP
• 401k match up to 3.5%
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• 100% company-paid short & long-term disability