Customer Service Representative

Position: Customer Service Representative - Hourly - FT

Customer Service Representative - Hourly - FT

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About Team Allied Distribution

Founded in 1976, Team Allied Distribution is the country’s leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100% employee‑owned company with over 220 employee‑owners. Team Allied prides itself on delivering premium‑quality products, competitive pricing, fast‑paced logistical services, and first‑class customer service!

Benefits

Package

Team Allied Distribution offers a comprehensive benefits package including medical, dental, vision insurance, life insurance, long‑term and short‑term disability coverage, accidental death and dismemberment, 401(k) plan, and Employee Stock Ownership Plan (ESOP).

EMPLOYEE STOCK OWNERSHIP PLAN (ESOP)

The ESOP grants company stock to all eligible employee‑owners and allocates the stocks into a trust account as part of their future retirement fund. It is a retirement benefit with no employee contributions.

EMPLOYEE OWNER POSITION PURPOSE

The Customer Service Representative/Inside Sales position exists to field incoming calls for products, resolve customer service issues and make effective outgoing sales calls to generate sales and revenue for the company.

Essential

Job Duties And Responsibilities

• Process customer order files and process tracking/delivery information back to the customer in their required formats
• Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle
• Field incoming calls relating to general customer service issues and find solutions that promptly and effectively fit the customers needs
• Make effective outgoing sales calls to current and prospective customers
• Review current customer accounts to discover new sales opportunities
• AR Responsibilities - Prepare daily excel spreadsheet for check deposits and Credit Card payments

Skills & Qualifications

• Previous customer service experience required
• Knowledge of principles and processes for providing customer and personal services, including needs assessment, meeting quality standards and evaluation of customer satisfaction
• Good active listening skills
• Organization and time management
• Proficient Microsoft computer skills
• Knowledge of inventory‑based software desired

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office setting 80%
• Warehouse setting 20%

Physical Demands and Abilities

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to consistently lift up to 25 lbs and up to 70 lbs occasionally
• The ability to bend, stretch, twist or reach with your body, arms and/or legs
• The ability to see details at close range (within a few feet of the observer) or at a distance
• The ability to exert maximum muscle force to lift, push, pull or carry objects
• The ability to quickly move your hand, your hand together with your arm or your two hands to grasp, manipulate or assemble objects
• Ability to climb 12‑14 ft platform ladders
• Ability to run, maneuver, navigate or drive a vehicle
• Ability to perform physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting, balancing, walking, stooping and handling of materials

Team Allied reserves the right to modify this job description at any time based on business need.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Motor Vehicle Manufacturing

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