Supervisor, Field Service Engineering

Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Administer and manage operations of Field Service, reconfiguration, distribution and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director.

• Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting, servicing and maintaining product in the field.
• Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area.
• Could Perform Site Visits and Ride-Alongs with service personnel
• Assist with develop and evaluate training for personnel.
• Develop and implement operational processes.
• Identify Field Service challenges and help develop solutions in coordination with direct managers.
• Develops and recommends plans for efficient use of company resources.
• Coach, mentor and lead by example all personnel reporting to the position.
• Responsible for proper monitoring and inventory of company assets within area of responsibility.
• Evaluates labor requirements recommends adjustments as needed within budget requirements.
• Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction.

Education:

High School diploma; A/A, technical school or equivalent work experience.

Experience:

A minimum of two years of experience in Field Service.

• Ability to manage field operations.
• Must be innovative, forward thinking and flexible.
• Proven ability to manage personnel in a service operations environment.
• Strong interpersonal skills, analytical skills and customer service orientation.
• Excellent communication skills.
• Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet.
• Oracle ERP skills a plus; any ERP experience a plus.
• Keen understanding of Gaming Devices & Associated Equipment.
• Ability and willingness to travel on short notice.

Work Conditions:
May require weekend and evening hours. May require travel. Working conditions similar to those of other comparable positions in the industry. Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.

In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Salary:
The targeted pay range for this role is $90,000 - $95,000. The total compensation package for this position may also include applicable…