Network Support Engineer Tier 2

Overview

Continuant is expanding our Global Managed Services team and we're looking for a Level-2 Network Support Engineer to provide mid-level technical support for enterprise customers around the world. If you enjoy troubleshooting real-world network issues, working across multiple vendors and platforms, and resolving problems others can't, this role is for you.

• Handle escalated network incidents and service requests from Level-1 support
• Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments
• Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause
• Escalate complex or high-severity issues to Level-3 engineering when required
• Maintain accurate ticket updates and documentation in Service Now
• Support proactive monitoring and alert triage to help prevent customer outages
• Update internal knowledge base articles with fixes and troubleshooting steps

• 2-4 years experience in a NOC, TAC, MSP, or similar support environment
• Strong working knowledge of: VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless networking
• Ability to analyze issues independently and document clear troubleshooting steps
• Excellent written and verbal communication in English (customer-facing)
• Certifications:
  • Required:
    
    CCNA (or equivalent experience), ITIL Foundation
  • Preferred: CCNP, Fortinet NSE, Meraki, VMware, SD-WAN vendor certs

You'll work with:
Cisco ISR/ASR, Catalyst, Meraki, Fortinet firewalls, VPN technologies, routing (OSPF, EIGRP, basic BGP), switching (STP, Ether Channel), and standard troubleshooting tools (Wireshark, CLI, monitoring platforms, etc.).

Experience with Service Now or other ITSM tools is a plus.

• Shift: EMEA schedule
• Location:
  
  Remote / Global (must be eligible to work in home country)
• Type:
  Full-time, Non-Exempt
• Travel:
  Occasional, for training or team collaboration
• Reports to:
  
  Sr. Network Engineering Manager

• Work with enterprise-scale real-world networks - not lab simulations
• Career growth supported through certifications, lab access, and learning opportunities
• Stable, growing company with a strong engineering culture
• Global team, modern tools, and room to advance into Level-3 / Architecture roles

• 2-4 years of hands-on networking experience in a Service Desk, NOC, MSP, or TAC environment
• Strong troubleshooting ability across VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless
• Excellent written and verbal communication skills, especially in client-facing updates
• Ability to work in a ticket-driven environment with multiple concurrent tasks
• Certifications:
  • Required: CCNA (or equivalent experience), ITIL Foundation
  • Preferred: CCNP, Fortinet NSE, Meraki, VMware VCP, SD-WAN vendor certifications

• Routing: OSPF, EIGRP, basic BGP
• Switching: VLANs, STP, trunking, Ether Channel
• Security: ACLs, NAT, IPsec VPN, firewall concepts
• Platforms:
  Cisco ISR/ASR, Catalyst, Meraki;
  Fortinet or other major firewall vendor preferred
• Experience with monitoring tools, packet analyzers, and remote CLI access
• Service Now or similar ITSM platform experience

• Ability to work at a desk for 8-10 hours, 5 days per week
• Occasional travel for training or team onsite collaboration
• Must be legally authorized to work in applicable country of residence