Team Leader, Management

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Our Company At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth.

As a Team Leader, you’ll lead a customer‑centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front‑line manager to provide leadership and development, deliver an outstanding client experience, and achieve office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger each year. You’ll lead daily activities to ensure tax office associates meet deadlines with quality standards and priorities. You’ll train and coach associates to execute Service Standards and recognize outstanding contributions. You’ll lead daily team meetings, create schedules, and manage timekeeping.

• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
• Serve as the point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and goals
• Build an engaging team environment by training and coaching associates to execute on Service Standards
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and address associate issues

• Prior experience in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
• Annual completion of continuing education and ability to meet IRS/state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset with resilience
• Flexible work schedule and assignments based on business needs
• High school diploma / equivalent or higher

H&R Block invests in our people by supporting their total well‑being. Our benefits help associates plan for health, wellbeing and financial needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401(k) and Employee Stock Purchase Plan (eligibility rules apply)
• More benefits at

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits as described by policy.

Pay Range
: $15.00 - $65.00/Hr.