Regional Director of Operations

Regional Director of Operations

Job number:
Locations: US-WA-Des Moines, US-WA-Lacey, US-WA-Fife
Workplace Type:
On‑Site
Type:
Regular Full Time
Shift: Day Shift

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy‑duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy‑duty trucks and all makes of used trucks. Our full‑service line‑up also features quality parts, state‑of‑the‑art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties.

TEC truly offers the convenience of one‑stop shopping for all trucking‑related needs.

This position reports to the Senior Vice President of Dealership Operations. The Regional Director of Operations is responsible for all aspects of dealer operations for the Washington region operating primarily out of western Washington. The Regional Director of Operations works to align the activities of roughly 100 employees with the TEC Vision, Mission and Values in the pursuit of operational excellence.

This position also collaborates with Corporate Operations and Services staff and peers to provide the best service and maintain our commitment to be our customer's Best Business Partner.

• Ensure every employee has access to and understands the TEC Vision, Mission and Values. Hold Managers accountable for ensuring team is aligned with TEC Vision, Mission, and Values. Build and maintain a genuine employee passion for all of our brands (TEC, Volvo, Mack, Hino, MAC Trailer).
• Ensure every customer has exposure to TEC Vision, Mission and Values and can see the clear link to employee activity and their overall customer experience.
• Exhibits a high standard of ethical behavior and sound judgment; recognizes and lives up to the responsibility of being a leader and role model.
• Analyze and segment each geographic market/AOR to identify TEC's precise market opportunities, otherwise known as "micro‑markets". (Leveraging Polk or other data). Stay current on industry trends and product developments. Know the competition and their strengths/weaknesses.
• Maintain constant focus on defining, measuring and improving the customer experience (Full cycle, end‑to‑end). Leverage scorecards and other appropriate workflow documentation and indicators to actively measure continuous improvement.
• Ensure that the "Profit Model," for each of the ten revenue streams (New Trucks, Medium Duty, Used Trucks, Trailers, Parts, Service, and F&I) is clearly defined and understood by every Department Manager.
• Perform timely monthly detailed review of operating results with Department Managers. Assign action items and priorities as appropriate.
• Fully engage in annual Business Plan process, developing stretch targets and coaching Managers on how to manage results.
• Understand and manage the impact of business activities on working capital (Cash, Inventory, etc.).
• Ensure that all branding, customer facing facilities and equipment lives up to the TEC Value Proposition of premium products and services. This includes Seattle, Tacoma, and Lacey.
• Create and maintain an environment that is inspiring and energizing for nearly ~100 Washington TEC employees. Excellent customer service starts with TEC Managers role modeling the behavior we want our customers to see.
• Ensure that there are adequate controls around truck/trailer/parts inventory purchasing. Maintain an accurate view of allocated flooring limits and operate within, escalating overages in advance.
• Leverage TEC Corporate Legal, Accounting, Parts, Service, IT and HR as appropriate when dealing with non‑routine transactions and business events.
• Expert application of employee performance management tools including clear job descriptions, Ramp Plans, informal and formal feedback, compensation reviews,…