Business Partner & Product Management Manager; IT Midstream – Back Office

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Position Summary

This Information Technology Manager position within the Midstream IT department will have responsibility for the Midstream IT Back Office Product Line, which includes business capabilities aligned to Environmental, Safety, Security, Emergency Response, Knowledge Management, Project Management, and Engineering & Construction. This position will play a vital role in developing the organization’s future vision, product roadmaps, and value stream roadmaps as well as driving innovation in technology to deliver forward looking solutions across this product line.

This role will proactively work closely with peers across IT as well as Midstream business partners to effectively identify, evaluate, and pilot emerging technologies that can transform Back Office capabilities, particularly in safety, environmental compliance, and engineering workflows across Terminals, Pipeline, Natural Gas/Natural Gas Liquids Services, Marine, Truck, and Rail while collaborating strongly with Refining and Corporate HES&S IT teams.

Accountable for business results primarily achieved through the work of others. Manages staff, sets direction, and deploys resources. Has responsibility for employee development, performance reviews, pay reviews, and staffing decisions. Accountable for business, functional or operational areas, processes, or programs.

Key Responsibilities

• Manages daily operations of the team, providing guidance, mentorship, and driving a culture of innovation and continuous improvement. Oversees recruitment, development, retention, and performance to build strong talent.
• Plans and leads low- to medium-complexity IT projects, ensuring they are delivered on time, within budget, and adhere to quality standards.
• Ensures the availability, reliability, and security of technology systems. Collaborates with key stakeholders and internal groups to identify needs, deliver effective solutions, and support business objectives.
• Lead the end-to-end lifecycle of digital products and solutions-from ideation through delivery and support-by orchestrating cross-functional collaboration across development, QA, and operations to ensure timely, high-quality releases aligned with IT standards and governance. Champion a culture of continuous improvement and innovation by leveraging performance metrics and user feedback to identify and act on opportunities. Embed practices that foster long-term sustainability, operational resilience, and service excellence.
  
  Proactively manage risks with a strong emphasis on cybersecurity, data integrity, and regulatory compliance.
• Align product roadmaps with business strategy and long-term objectives, especially within enterprise and Oil & Gas industry contexts. Champion technology-driven process improvements through cloud, cybersecurity, data governance, and digital transformation initiatives that foster innovation and a culture of continuous improvement.
• Build strong business partnerships to gather, prioritize, and translate requirements into actionable digital product roadmaps aligned with both short-term needs and long-term business strategies. Serve as a bridge between business units and IT delivery, translating complex needs into initiatives, managing expectations, resolving issues, and fostering continuous engagement.
• Oversee budgets, timelines, and vendor relationships to ensure cost-effective and timely delivery of IT services. Make strategic decisions on resource allocation and contract negotiations that align with business priorities and drive transformational outcomes.
• Act as a change agent by driving the adoption of IT solutions through strategic and structured change management programs that prioritize user experience. Provide support for tailored training and documentation to foster connection, build trust, and maximize value realization.
• Develops customer and internal facing product development strategies that focus on user experience across multiple verticals up to an…