Platforms Engineer - ServiceNow

An exciting career awaits youAt MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary The Platform Engineer is responsible for the engineering, governance, performance, and continuous evolution of Marathon Petroleum's Service Now platform. This role partners with product owners, process owners, architects, cybersecurity teams, and development teams to deliver scalable, secure, and supportable Service Now capabilities. The engineer will establish platform standards, oversee integrations and configurations, drive platform modernization, and ensure alignment with enterprise architecture and Service Now best practices.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities Conducts regular monitoring of infrastructure platforms and systems to identify performance issues or anomalies. Analyzes collected data, establishes performance baselines, and creates reports to identify trends and potential areas of improvement. Collaborates with senior engineers to implement performance tuning strategies and optimize platform & system resources for better efficiency.

Contributes to the design and implementation of new Service Now capabilities aligned with business and technology priorities. Leads the design and configuration of complex platforms & systems, considering best practices and industry standards. Conducts ongoing compliance with original design and configuration and corrects for deviation from standards. Builds and deploys highly available and scalable infrastructure solutions.

Documents support requests, resolutions, and troubleshooting steps. Provides technical support to users, troubleshoots and resolves complex hardware and software issues. Applies predefined procedures for platform & systems tuning and optimization using IT Service Management practices.

Assists with future infrastructure platforms and systems backup planning. Assists in the design & execution of disaster/system recovery and testing processes and standards.

Develops and implements reporting frameworks to track and analyze platform and system performance and utilization metrics; creates or leverages existing dashboards and visualizations for monitoring.

Contributes to the design and configuration of platform & systems, considering scalability, performance, security aspects, and ensures ongoing compliance with original design and configuration. Builds and deploys infrastructure components, ensuring proper configuration and integration.

Actively participates in knowledge sharing activities, such as team meetings, presentations, or workshops. Collaborates with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.

Education and Experience Bachelor’s Degree in Information Technology, related field or equivalent experience preferred 2+ years of relevant experience required.

Experience with Service Now platform integration design, development and support preferred

Strong understanding of, and hands-on experience with, Service Now ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist and AI capabilities preferred

Strong understanding of SDLC, Agile and Release Mgt processes preferred

Experience partnering with integrated suppliers, service providers, business facing IT, and stakeholders to deliver solutions preferred

Service

Now certifications (e.g. CSA, CAD, CIS, etc) preferred

Skills Adaptability
- Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

AI Fundamentals
- Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.

Change Management
- Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.

Cloud Infrastructure Management
- Setting up, configuring, monitoring, and optimizing the…