Dispensary Associate - Part Time

Dispensary Associate - Part Time

Company:
Trulieve

Requisition

Job Title:

Dispensary Associate

Department:
Retail

Reports To:

General Manager

FLSA Status:
Regular Non-Exempt

The Dispensary Associate guides customers on their journey into cannabis by educating them on the benefits and potential side effects. The role requires knowledge to discuss various products and their effects while providing excellent customer service. The primary function is to facilitate a customer's purchase per State regulations, ensuring an exceptional customer experience.

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Deliver the Tru Experience through elevated patient service standards, behaviors, and product knowledge
• Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the LOD/Reception to enhance the customer experience
• Assist customers with any product or device issues
• Work with leadership and management to find solutions to customer issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Perform additional tasks as assigned by Management

Employees may be required to perform additional team tasks on an as-needed basis.

• Verify products on manifests match the products in each delivery before leaving the facility
• Communicate clearly to the customer, deliver product on time and safely
• Maintain records for each delivery in accordance with state and federal law, and company policy
• Process orders in the POS system and complete dispensation during each delivery
• Keep cash and products securely locked in the green bins stored in the trunk of the vehicle
• Inspect and maintain delivery vehicles and related equipment, putting in repair requests as necessary
• Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever presented
• Monitor and evaluate safe work practices and maintain a safe work environment
• Represent and uphold Tru Values while facilitating in-store-to-store transfers, patient deliveries, and service requests
• Must possess a valid driver's license and a clear driving record
• Perform additional tasks as assigned by Management

• Follow Waitly guidelines and Tru Service Plan
• Provide excellent customer service by displaying welcoming behaviors
• Interact with customers waiting in lobby
• Charge iPads at the end of the shift
• Clear the waitlist of any left-over customer names at the end of the shift
• Confirm the Waitly notification texts are accurate
• Assist with cleanliness of the lobby and showroom
• Perform additional tasks as assigned by Management

• Follow Waitly guidelines and Tru Service Plan
• Keep office supplies stocked and organized at the reception desk
• Notify the appropriate person when more supplies are needed
• Ensure the lobby television is on and functioning properly
• Receive shipments and mail; notify leadership or management upon receiving them
• Keep mini-fridge stocked with water
• Verify the customer's information is accurate and up-to-date
• Notify leadership or management when non-company personnel arrives for assigned tasks and sign them in as a visitor
• Perform additional tasks as assigned by Management

• Assist with processing all online orders, including deliveries, within a 2-hour timeframe
• Ensure product accuracy prior to POS
• Ensure the patient can purchase product in order prior to POS
• Maintain a sense of urgency and complete tasks with minimal supervision
• Follow and uphold all policies and procedures per SOP
• Follow lawful order of direct supervisor
• Maintain a flexible work schedule by assisting in other departments when needed
• Perform additional tasks as assigned by Management

• High-school diploma or equivalent and experience in the field or in a similar field
• Must be at least 21 years of age
• Prior experience, preferably in retail and/or customer service, is a plus
• Must have prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment with variety of personalities
• Excellent people skills; communicate effectively both verbally and in writing
• Work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism; maintain confidentiality and discretion
• Ability to understand and follow written/oral instructions
• Interact with customers and team members respectfully and politely
• Communicate in conversational English; operate electronic equipment; comprehend safety procedures; utilize telecommunication devices
• Possess the mental and physical capacities necessary to perform job duties
• Must possess a…